Specialist Vets in Cramlington

## Summary Moorview Referrals is a multidisciplinary veterinary referral centre for dogs and cats, with hospitalisation facilities and emergency & critical care cover described on its website. It also operates as a veterinary nurse training facility. Based on the website and recent reviews, it appears set up for complex referrals and urgent presentations, with owners repeatedly describing: overnight monitoring after surgery, emergency same-night assessments, and regular updates by phone. Several reviews mention staff explaining procedures and aftercare in detail (for example, facial wound surgery with stitching and a follow-up call a couple of hours later), and being able to phone overnight for an update on a hospitalised pet. Recent feedback is mixed on the referral/emergency side in specific cases: one owner reports being advised to attend after an ibuprofen ingestion and then charged around £200 despite being told no treatment was needed, while another describes a distressing interaction during an end-of-life emergency visit. ## Services Services and capabilities stated on the clinic website include: - Cardiology - Diagnostic imaging - Emergency and critical care (website states 24/7 cover with emergency/critical care vets and nurses) - Internal medicine & oncology - Soft tissue surgery - Orthopaedics - Neurology - Laparoscopic & thoracoscopic procedures - Physiotherapy - Hydrotherapy - Laser therapy - Hospitalisation facilities (including overnight care) Examples referenced in the latest reviews include: - Emergency same-night assessment for a cat - Surgery to clean and stitch facial wounds after a dog attack, with aftercare instructions on discharge - Overnight monitoring following emergency bladder stone removal surgery performed elsewhere - Ongoing investigations and longer-term medication adjustment with monitoring over months - Assessment after accidental ibuprofen ingestion (owner report: no treatment given) ## Pricing - One reviewer reports being charged **£200** after attending for an emergency referral assessment where they were told no treatment was needed (the reviewer describes this as a cause for complaint). ## People - **Dr Athanasia Chambers** (named in a review): one owner describes her manner during an emergency visit as blaming and rough-handling a severely unwell cat, which they found upsetting. - **Vio** (named in a review): thanked for helping a Bernese Mountain Dog improve, alongside “the Moorview team”. Across multiple reviews (without consistent naming), owners frequently describe: - Vets discussing options in detail and involving owners in decisions (including medication adjustments and supportive measures such as diet changes). - Staff giving updates proactively or by phone when requested (including overnight). - Reception/nursing staff explaining emergency appointment processes and aftercare, and making practical adjustments (for example, offering to arrange future appointments downstairs for an owner who becomes overwhelmed). ## Reviews **Google rating: 4.7 stars from 695 reviews.** Themes below are drawn from the latest written reviews available to us. - **Frequent communication and updates:** owners mention detailed updates during hospital stays, regular check-ins, and being encouraged to call overnight for progress reports. - **Emergency handling and hospital care:** examples include same-night emergency assessment, overnight monitoring after surgery, and inpatient care over several days with visiting allowed. - **Surgery and aftercare explanations:** owners describe clear explanations of procedures (for example, facial wound repair with stitches) and discharge/aftercare guidance from nursing staff. - **Some sharply negative experiences on emergency/referral visits:** one review disputes being advised to attend after ibuprofen ingestion and then charged ~£200 despite “no treatment”; another reports an upsetting interaction with a named vet during an end-of-life crisis (tone, repeated blame, and rough handling described).

## Summary Companion Care (Cramlington) Ltd trades as **Vets4Pets** and is described on its site as a **locally owned practice** operating within the Vets4Pets brand. The clinic lists a broad range of in-house diagnostics and surgical options (including an in-house lab and imaging, plus access to a visiting CT scanner) and notes that **out-of-hours emergencies are provided via Moorview Referrals**. From the latest reviews available, experiences are mixed: some owners describe **highly supportive end-of-life care** (including help with ashes, a handwritten card, and a memorial bag), while others report **poor customer service/communication** and concerns about **costs and repeat charges** (including a quoted fee to recheck an ear). ## Services Services and capabilities mentioned on the clinic website include: - **Species treated:** dogs, cats, rabbits - **Diagnostics & monitoring:** in-house laboratory testing (haematology/blood testing, biochemistry, electrolytes), blood pressure monitoring, digital x-ray, dental x-ray, and access to a **visiting CT scanner** - **Surgery & procedures:** anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including **cruciate surgery**), and ear surgery - **Dentistry:** dentistry plus dental x-ray - **Preventive/routine care:** microchipping, prescriptions/medication, nurse clinic - **Chronic care & wellbeing support:** weight clinic, nutritional advice, health plans - **Additional services listed:** acupuncture, home visits, ambulance service, bereavement support, educational workshops - **Infection control facilities:** isolation unit - **Emergency/out-of-hours:** the website states out-of-hours emergency care is handled through **Moorview Referrals**, with fees varying by time (specific amounts not provided in the information supplied) ## Pricing Prices mentioned in the latest written reviews: - **Booster injection:** “£57.99 ish” (reviewer estimate) - A visit including an ear infection check plus a “tiny little bottle of antibiotics” plus the vet looking in the ear: **£106.99** (as described by the reviewer) - A subsequent ear re-check quoted by the same reviewer: **£47.00** - One reviewer states that on their arrangement, **“all injections are free”** and **nail cutting is included** (no plan name or price provided) ## People - **Vicky Marsh (vet)** – one reviewer recommends booking with her specifically; they report she helped with a **growth on a dog’s back** and identified a **black spot**, and describe her as friendly. - **Kate (staff member; role not specified in the review)** – mentioned positively by name; one owner says their dog “loves her.” - **Unnamed vet/team** – in a detailed account of a guinea pig being put to sleep, the vet is described as **thorough and explanatory**, talking the owner through their thought process; the team later provided a **handwritten card** and a **memorial bag** after ashes were collected. ## Reviews **Google rating:** 4.5 stars from 454 reviews. “Themes below are drawn from the latest written reviews available to us.” - **Bereavement/end-of-life care:** one owner describes a carefully explained euthanasia appointment for a guinea pig, quick arrangements around ashes, and a handwritten condolence card plus a memorial bag from the team. - **Clinical thoroughness when diagnosing:** a reviewer credits a vet (named above) with identifying multiple issues (a growth and a black spot) during their dog’s visit. - **Cost and charging clarity:** one owner describes specific prices for boosters/ear treatment and says they were asked to pay again for a recheck; another says they found diagnosis/treatment “cheaper” elsewhere. - **Customer service and communication complaints:** some reviews describe being spoken over, not feeling listened to, and a dispute being audible in reception; one reviewer also reports confusion/mistakes around how a consultation was processed with their insurance.

## Summary Village Veterinary Centre Limited is a small-animal practice (dogs and cats are specifically mentioned in reviews) where a vet named Myron is a central figure in client experiences. No corporate group is named in the available information. Based on reviews, the clinic is set up for day-to-day general practice plus surgery: owners describe thorough examinations, prescribing medication, and pets booked in for operations. Reproductive care also comes up—one review describes pregnancy scans done elsewhere being discussed at the clinic, and Myron later performing a caesarean section. Decision-relevant specifics owners mention include: - **Fast access when worried**: one owner says they were told to bring their dog in “in ten minutes” for an urgent exam and medication. - **A direct communication style**: multiple owners say Myron focuses on facts so they can make decisions, rather than “sugarcoating.” - **A significant complaint about pregnancy management**: one long-term client felt an elective C‑section for a known singleton pregnancy should have been considered earlier; they report the pup was later found dead and a C‑section was performed. ## Services Services and situations explicitly referenced in the available reviews include: - **Health checks** (including discussion of pregnancy history and dates). - **Pregnancy-related care**, including discussion of scan findings and risk in a singleton pregnancy (as described by a reviewer). - **Caesarean section** (performed after an examination suggested the placenta had detached and the pup had likely died, per one review). - **General medical consultations and medication** (full examination and medication given for an unwell dog, per one review). - **Surgery/operations** (owners mention pets being booked in for an operation). - **Support around end-of-life**: one owner describes being given time and compassion when saying goodbye to a cat. ## People - **Myron (vet)**: Mentioned repeatedly by name. Owners describe him as very direct and “old school” in communication—focused on stating facts and helping people make decisions, including difficult ones. Examples include explaining situations without “false hope,” keeping owners informed, and performing a C‑section that the reviewer says was completed without complications. - A contrasting experience is described by one reviewer who felt he dismissed the risk of complications in a singleton pregnancy and did not recommend monitoring or an elective C‑section early enough. - **Front-desk/phone staff (unnamed)**: One review highlights a “lady on the phone” who helped a distressed caller with advice and discussed prices. ## Reviews **4.8 stars from 318 reviews.** Themes below are drawn from the latest written reviews available to us. - **Straight-talking decision support**: several owners value being told the facts clearly so they can make informed choices, even when the news is hard. - **Help in urgent situations**: one owner describes being offered a near-immediate appointment (“in ten minutes”), followed by a full examination and medication. - **Cost/ethics comments**: reviewers mention not being overcharged, and one person contrasts the experience with a “franchise” vet they felt was profit-driven. - **A serious negative account involving breeding/pregnancy care**: one long-term client reports advice against an elective C‑section for a known singleton pregnancy, followed by a later emergency visit where a dead pup was suspected and a C‑section was needed; they thank the vet for the successful surgery but feel the outcome might have been avoidable with different earlier management. - **A small number of very negative reviews without detail**: one review simply says “Absolutely terrible” with no further context.

## Summary Ayres Veterinary Centre is a small-animal practice established in 1973 and part of the CVS Group (CVS Vets). The clinic offers routine care (check-ups, vaccinations, parasite control) alongside practical add-ons such as nurse consultations, grooming/nail clips and home visits, and it states it can handle emergencies in-hours with out-of-hours arrangements via Ayres Veterinary Hospital and Alnorthumbria Veterinary Group. It’s accredited to RCVS Core Standards. From the latest reviews, many owners describe straightforward appointments (including “no waiting” on arrival) and vets who explain treatment clearly and answer questions. One review strongly disagrees with that experience, describing rough handling of an excitable dog and being told to “go see someone else,” alongside concerns about communication and continuity of seeing the same vet. ## Services Services stated on the clinic website include: - Consultations and regular check-ups (including six-month health checks) - Vaccinations and parasite control - Microchipping - Nurse consultations - Grooming and nail clipping - Anal sac expression - Home visits - Emergency care during normal opening hours, with out-of-hours arrangements via Ayres Veterinary Hospital and Alnorthumbria Veterinary Group Services referenced in reviews include: - Puppy first visits/check-ups and general advice-giving during consultations - Care for a “poorly hedgehog” brought in by owners (showing they were willing to see a small wild animal in that instance) ## People - **Anthony (vet)**: Mentioned by name in multiple reviews as calm and good at handling pets; owners also highlight that he gives “lots of additional information,” answers questions, and invites follow-up queries if concerns come up. - **Reception team**: Described as friendly and attentive in a long-term client review. ## Reviews **Google rating: 4.7 stars from 51 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations and advice: owners mention treatment being “well explained,” lots of information given, and questions being answered during appointments. - Smooth logistics on the day: one owner describes booking as easy and having “no waiting” at the appointment. - Handling and bedside manner are mostly praised, but not consistently: several reviews describe staff as understanding (including when bringing in a sick hedgehog), while one 1-star review reports rough handling of an excitable/nippy dog, being told to go elsewhere, and concerns about inconsistent vet continuity (the reviewer also mentions the practice “relocating,” affecting whether you see the same vet).