Companion Care (Cramlington) Ltd T/A Vets4Pets

Companion Care (Cramlington) Ltd trades as Vets4Pets and is described on its site as a locally owned practice operating within the Vets4Pets brand. The clinic lists a broad range of in-house diagnostics and surgical options (including an in-house lab and imaging, plus access to a visiting CT scanner) and notes that out-of-hours emergencies are provided via Moorview Referrals.

From the latest reviews available, experiences are mixed: some owners describe highly supportive end-of-life care (including help with ashes, a handwritten card, and a memorial bag), while others report poor customer service/communication and concerns about costs and repeat charges (including a quoted fee to recheck an ear).

Services

Services and capabilities mentioned on the clinic website include

• •Species treated: dogs, cats, rabbits
• •Diagnostics & monitoring: in-house laboratory testing (haematology/blood testing, biochemistry, electrolytes), blood pressure monitoring, digital x-ray, dental x-ray, and access to a visiting CT scanner
• •Surgery & procedures: anaesthesia, operating theatre, soft tissue surgery, orthopaedics (including cruciate surgery), and ear surgery
• •Dentistry: dentistry plus dental x-ray
• •Preventive/routine care: microchipping, prescriptions/medication, nurse clinic
• •Chronic care & wellbeing support: weight clinic, nutritional advice, health plans
• •Additional services listed: acupuncture, home visits, ambulance service, bereavement support, educational workshops
• •Infection control facilities: isolation unit
• •Emergency/out-of-hours: the website states out-of-hours emergency care is handled through Moorview Referrals, with fees varying by time (specific amounts not provided in the information supplied)

Pricing

Prices mentioned in the latest written reviews

• •Booster injection: “£57.99 ish” (reviewer estimate)
• •A visit including an ear infection check plus a “tiny little bottle of antibiotics” plus the vet looking in the ear: £106.99 (as described by the reviewer)
• •A subsequent ear re-check quoted by the same reviewer: £47.00
• •One reviewer states that on their arrangement, “all injections are free” and nail cutting is included (no plan name or price provided)

People

• •Vicky Marsh (vet) – one reviewer recommends booking with her specifically; they report she helped with a growth on a dog’s back and identified a black spot, and describe her as friendly.
• •Kate (staff member; role not specified in the review) – mentioned positively by name; one owner says their dog “loves her.”
• •Unnamed vet/team – in a detailed account of a guinea pig being put to sleep, the vet is described as thorough and explanatory, talking the owner through their thought process; the team later provided a handwritten card and a memorial bag after ashes were collected.

Reviews

Google rating: 4.5 stars from 454 reviews. “”

• •Bereavement/end-of-life care: one owner describes a carefully explained euthanasia appointment for a guinea pig, quick arrangements around ashes, and a handwritten condolence card plus a memorial bag from the team.
• •Clinical thoroughness when diagnosing: a reviewer credits a vet (named above) with identifying multiple issues (a growth and a black spot) during their dog’s visit.
• •Cost and charging clarity: one owner describes specific prices for boosters/ear treatment and says they were asked to pay again for a recheck; another says they found diagnosis/treatment “cheaper” elsewhere.
• •Customer service and communication complaints: some reviews describe being spoken over, not feeling listened to, and a dispute being audible in reception; one reviewer also reports confusion/mistakes around how a consultation was processed with their insurance.