Companion Care (Cramlington) Ltd T/A Vets4Pets

Companion Care (Cramlington) Ltd trades as Vets4Pets in Cramlington, Northumberland. The clinic lists a broad range of in-house diagnostics and surgical options, including an in-house lab, x-ray facilities, dental x-ray, and access to a visiting CT scanner. It also states that out-of-hours emergencies are provided via Moorview Referrals. Recent feedback is mixed, with praise for compassionate care in urgent and end-of-life situations alongside complaints about communication, continuity, and some charges.

Services

• •Pets and routine veterinary care: The practice lists care for dogs, cats, and rabbits, alongside routine services such as microchipping, prescriptions, nurse clinics, health plans, weight clinics, and nutritional advice. Recent reviews also mention treatment for a guinea pig and emergency help for a newborn puppy.
• •Diagnostics and monitoring: Website-listed facilities include in-house blood testing (including haematology, biochemistry, and electrolytes), blood pressure monitoring, digital x-ray, dental x-ray, and access to a visiting CT scanner.
• •Surgery and procedures: The clinic lists anaesthesia, an operating theatre, soft tissue surgery, orthopaedics including cruciate surgery, and ear surgery.
• •Dentistry and additional support: Dentistry is listed alongside dental x-ray. The website also mentions acupuncture, home visits, an ambulance service, bereavement support, educational workshops, and an isolation unit.
• •Emergency and more complex care: Out-of-hours emergency care is handled through Moorview Referrals. Recent reviews also describe prompt same-day support for a struggling newborn puppy and thoughtful end-of-life care with ashes arrangements and memorial touches.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent reviews mention a booster injection at about £57.99, an ear infection visit and medication at £106.99, and a quoted £47 recheck, with some owners unhappy about repeat charges; another reviewer says that under their arrangement, injections were included and nail cutting was covered.

People

• •Vicky Marsh (vet): Recommended by name in reviews for being friendly and for helping with a dog’s growth while also identifying a black spot during the visit.
• •Kate: Praised by name by one owner, who says their dog “loves her.”
• •Wider team: Reviews mention kind, calm support from staff during an urgent puppy breathing problem, and an unnamed vet and team are praised for thorough, compassionate end-of-life care for a guinea pig.

Reviews

The clinic has a 4.5-star Google rating from 457 reviews.

• •Several positive reviews describe kind, calm, and supportive care, including urgent help for a newborn puppy and compassionate euthanasia support with clear explanations, quick ashes arrangements, a handwritten card, and a memorial bag.
• •Named praise appears for Vicky Marsh and Kate, with reviewers highlighting friendliness and rapport with pets.
• •Negative feedback focuses on customer service and communication, including complaints about being spoken over, confusion around insurance handling, and a rude interaction at reception over a pre-op appointment.
• •Some reviewers also raise concerns about costs, repeat charges, and continuity, including not seeing the same vet each time and feeling treatment was cheaper elsewhere.