Intake Veterinary Services Ltd
#6 Vet in Hexham, Northumberland
Intake Veterinary Services Ltd – Vets in Hexham
Clinic Overview
Intake Veterinary Services Ltd appears geared towards equine and farm-animal work, with multiple reviews describing call-outs for horses and a donkey, plus a straightforward scheduling process (including next-day appointments and a “30 minutes before arrival” confirmation call). The clinic is also listed as offering emergency veterinary services (24/7 or extended hours).
From the latest reviews available, owners most often mention
- •Equine procedures and on-site treatment, including gelding a young horse and sedating/treating a needle-shy horse during a bank-holiday call-out.
- •Practical communication around visits, such as confirming they’re en route shortly before arrival.
- •A mixed picture on admin/customer service: one owner reports vaccination reminders being sent to the wrong number, delayed replies to messages, and dissatisfaction with how concerns were handled.
Services
- •Emergency veterinary services (24/7 or extended hours) (as listed in the clinic data).
- •Equine vet care, with reviews specifically mentioning
- •Gelding (castration) of a young horse.
- •Sedation and treatment during a call-out, including for a horse that “doesn’t like needles.”
- •Vaccination/booster scheduling (discussed in the context of reminders and timing).
- •Replacement passport and colour test for a pony (noted alongside concerns about recorded age/details).
- •Donkey treatment (one owner mentions care for their donkey).
Pricing
- •One review reports £153 for a replacement passport and a colour test for a pony.
People
- •Beckie (vet): mentioned positively for being knowledgeable and professional during a gelding appointment; also named as reassuring (with another vet) during equine care.
- •Matthew (vet): mentioned alongside Beckie as knowledgeable and good with a young horse during a gelding visit.
- •David (vet): credited with a prompt bank-holiday call-out; the owner mentions their horse was sedated and treated quickly despite being needle-shy.
- •Nick: described as professional and reassuring in care for a horse; another review thanks “Nick and his team” for turning up promptly and getting on with the job.
- •Unnamed phone staff member: thanked for handling a bank-holiday call prior to the client being registered.
Reviews
Google rating: 4.5 stars from 19 reviews. “”
- •Responsiveness and scheduling: next-day appointment offered for a horse gelding; one owner describes a pre-arrival call about 30 minutes before the vets arrived; bank-holiday call-out described as handled quickly.
- •Handling and treatment during equine visits: sedation and treatment for a needle-averse horse; owner reports improvement within a couple of days while medicating at home.
- •Positive experiences with specific clinicians: Beckie, Matthew, David, and Nick are each named for being knowledgeable/professional/reassuring in horse-related care.
- •Admin/communication complaints (in conflict with the above): one owner reports a vaccination reminder going to the wrong number, no response to texts, being told it was their fault for missing boosters, and frustration with delays and inaccuracies around a replacement pony passport (including age recorded as “unknown 8 to 10” despite microchip/known details).
Special Services
Animals Treated at Intake Veterinary Services Ltd
Animals We Treat
Farm Animals
Opening Hours – Intake Veterinary Services Ltd
Opening Hours
Reviews for Intake Veterinary Services Ltd
Note: Showing the 5 most recent Google reviews out of 19 we track in total. Recent reviews may not be representative of overall sentiment.
kat s
2 years ago
David Clark
3 years ago
I needed to get my horse (Colt) gelded, which I was recommended "Intake Veterinary Services". I called them on Wednesday morning and was given an appointment the following day. I was given a call 30 mins before the appointment to confirm they were on route. Beckie and Matthew (vets) were great with my young horse and knowledgeable. I cannot fault their service and would definitely recommend to others.
David Clark
3 years ago
I needed to get my horse (Colt) gelded, which I was recommended Intake Veterinary Services. I called them on Wednesday morning and was given an appointment the following day. I was given a call 30 mins before the appointment to confirm they were on route. Beckie and Matthew (vets) were great with my young horse and knowledgeable. I cannot fault their service and would definitely recommend to others.
Sarah Scott
3 years ago
I'm new to Intake Vets and can only (so far) comment on David after needing to have a call out on Bank Holiday Monday (why is it always a bl*0dy baby holiday??) for my new horse. He was super lovely and had our horse sedated and treated in no time at all despite the fact that she clearly doesn't like needles. Two days into medicating her (fussy mare who's not good driven at all so the kitchen resembles that of a Witch Doctors while I invent all manner of interesting concoctions to get her to eat her meds 🤣) and she's definitely on the mend. Thank you to the lovely lady on the phone and to David for coming to see to her on a bank holiday before I'd actually gotten around to registering with you to begin with 😊🐴
Sarah Scott
3 years ago
I'm new to Intake Vets and can only (so far) comment on David after needing to have a call out on Bank Holiday Monday (why is it always a bl*0dy baby holiday??) for my new horse. He was super lovely and had our horse sedated and treated in no time at all despite the fact that she clearly doesn't like needles. Two days into medicating her (fussy mare who's not good driven at all so the kitchen resembles that of a Witch Doctors while I invent all manner of interesting concoctions to get her to eat her meds 🤣) and she's definitely on the mend. Thank you to the lovely lady on the phone and to David for coming to see to her on a bank holiday before I'd actually gotten around to registering with you to begin with 😊🐴
Joanne Spry
3 years ago
Great vets wouldn't get any one eles there where great with our donkey and great price thank you
customer 1
3 years ago
Best vets in Hexham!
Tanya Pow
3 years ago
Lost all my horse vaccinations because they sent a reminder to someone else's phone number that was on my account, that shouldn'tof been on my account, another client of their's. Did check with office a month early and I was told don't worry you will get a reminder closer to the time'. Sent text to vet, no response. When I finally get to speak to a vet I was told, 'your to late, its your fault, so when do I want to restart them all. Just like that as if I can afford a vet 3 times to do boosters all over again. No apology nothing. Also below: The cost of £153 for a passport and a colour test on a pony. Really? The pony was already microchipped and it was a replacement passport, however the vet wouldn't check the details of the ponies age and decided to put unknown 8 to 10 which has caused a massive delay, as his actual age is on is ID chip, therefore his paperwork has been sent back to me for correction. Text vet to arrange dropping it to them, but again no reply for a week. Contacted again today and got an utter cheeky reply, if I'm that stressed about it, ring me as im busy driving most of the day and on calls. She also stated she would put the same info as other vet, unknown 8 to 10 even thought the pony has a birth date, microchipped and ive spoken to previous owners. Its now one month since I tried to get this ponies passport replacement. I have a broken hand and he needs re-homing but all this goes over the vets heads. Absolutely no customer service.
Onebody4life Studio
4 years ago
Intake vets have been amazing with my Clydesdale Roy. Nick and Becky are Are professional and always reassuring. Highly recommend.
Ben Baldock
7 years ago
If you're looking for a farm or equine vet around Hexham then you can't go wrong with Intake, a quick response and reasonable prices. they turn up and get on with the job which makes a refreshing change. Thanks to Nick and his team!
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