Intake Veterinary Services Ltd

- Positive feedback centres on equine care, especially a next-day appointment for gelding, calm handling, and vets who were seen as knowledgeable and reassuring. - Reviews also highlight practical communication around visits, including a call shortly before arrival and a prompt bank-holiday response. - A smaller number of comments praise donkey care and describe prices as reasonable or good value.

Intake Veterinary Services Ltd in Hexham appears to focus strongly on equine work, with emergency or extended-hours support also listed. Recent feedback is most positive about horse call-outs, gelding, and calm handling during treatment, with one favourable mention of donkey care as well. Reviews are generally warm about the clinical side of the service, though there is also a complaint about reminders, communication, and passport paperwork.

Services

•Emergency veterinary support: emergency or extended-hours cover is listed, and reviews mention a bank-holiday call-out for a horse that was seen and treated promptly.
•Equine care: reviews specifically mention gelding, sedation and treatment during a call-out for a needle-shy horse, and vaccination or booster scheduling.
•Horse paperwork support: one review refers to a replacement passport and colour test for a pony.
•Donkey care: one owner specifically praises the team for treatment of their donkey.

Pricing

No published pricing information is currently available for this clinic.

People

•Beckie and Matthew are named as vets who handled a young horse’s gelding and were described as knowledgeable and good with the horse.
•David is named positively for a prompt bank-holiday call-out, with one owner saying their horse was sedated and treated quickly.
•Nick is mentioned in horse care reviews as professional and reassuring, and one reviewer also thanks “Nick and his team” for turning up promptly and getting on with the job.
•An unnamed member of the phone team is also thanked for handling an urgent bank-holiday call.

Reviews

Google rating: 4.6 stars from 20 reviews.

•Positive feedback centres on equine care, especially a next-day appointment for gelding, calm handling, and vets who were seen as knowledgeable and reassuring.
•Reviews also highlight practical communication around visits, including a call shortly before arrival and a prompt bank-holiday response.
•A smaller number of comments praise donkey care and describe prices as reasonable or good value.
•One negative review reports admin and customer-service problems, including a reminder being sent to the wrong number, delayed replies to messages, and frustration over replacement passport details and turnaround.

Reviews for Intake Veterinary Services Ltd

Note: Showing the 10 most recent Google reviews out of 20 we track in total. Recent reviews may not be representative of overall sentiment.

Foxglen7 Kennedy

1 month ago

kat s

2 years ago

David Clark

3 years ago

I needed to get my horse (Colt) gelded, which I was recommended "Intake Veterinary Services". I called them on Wednesday morning and was given an appointment the following day. I was given a call 30 mins before the appointment to confirm they were on route. Beckie and Matthew (vets) were great with my young horse and knowledgeable. I cannot fault their service and would definitely recommend to others.

I needed to get my horse (Colt) gelded, which I was recommended Intake Veterinary Services. I called them on Wednesday morning and was given an appointment the following day. I was given a call 30 mins before the appointment to confirm they were on route. Beckie and Matthew (vets) were great with my young horse and knowledgeable. I cannot fault their service and would definitely recommend to others.

Sarah Scott

I'm new to Intake Vets and can only (so far) comment on David after needing to have a call out on Bank Holiday Monday (why is it always a bl*0dy baby holiday??) for my new horse. He was super lovely and had our horse sedated and treated in no time at all despite the fact that she clearly doesn't like needles. Two days into medicating her (fussy mare who's not good driven at all so the kitchen resembles that of a Witch Doctors while I invent all manner of interesting concoctions to get her to eat her meds 🤣) and she's definitely on the mend. Thank you to the lovely lady on the phone and to David for coming to see to her on a bank holiday before I'd actually gotten around to registering with you to begin with 😊🐴

Joanne Spry

Great vets wouldn't get any one eles there where great with our donkey and great price thank you

customer 1

Best vets in Hexham!

Tanya Pow

Lost all my horse vaccinations because they sent a reminder to someone else's phone number that was on my account, that shouldn'tof been on my account, another client of their's. Did check with office a month early and I was told don't worry you will get a reminder closer to the time'. Sent text to vet, no response. When I finally get to speak to a vet I was told, 'your to late, its your fault, so when do I want to restart them all. Just like that as if I can afford a vet 3 times to do boosters all over again. No apology nothing. Also below: The cost of £153 for a passport and a colour test on a pony. Really? The pony was already microchipped and it was a replacement passport, however the vet wouldn't check the details of the ponies age and decided to put unknown 8 to 10 which has caused a massive delay, as his actual age is on is ID chip, therefore his paperwork has been sent back to me for correction. Text vet to arrange dropping it to them, but again no reply for a week. Contacted again today and got an utter cheeky reply, if I'm that stressed about it, ring me as im busy driving most of the day and on calls. She also stated she would put the same info as other vet, unknown 8 to 10 even thought the pony has a birth date, microchipped and ive spoken to previous owners. Its now one month since I tried to get this ponies passport replacement. I have a broken hand and he needs re-homing but all this goes over the vets heads. Absolutely no customer service.

Onebody4life Studio

5 years ago

Intake vets have been amazing with my Clydesdale Roy. Nick and Becky are Are professional and always reassuring. Highly recommend.