Emergency Vets in Hexham

## Summary Scott Mitchell Veterinary Care Ltd provides round-the-clock emergency care and is also described as a veterinary nurse training facility. Based on owner reports, the clinic appears set up for both urgent cases (including out-of-hours treatment) and ongoing long-term care, with several reviews focusing on end-of-life support and major procedures. Specific examples mentioned include an emergency response to suspected bloat with an immediate procedure and overnight hospitalisation, major surgery with recovery back to normal, and multiple accounts of compassionate handling of euthanasia/final days. ## Services - **24/7 emergency veterinary care** (supported by the clinic’s stated emergency provision and multiple reviews describing out-of-hours visits). - **Emergency treatment and hospitalisation**, including a case where a dog with bloat was taken straight in for an emergency procedure and **kept overnight**. - **Surgery**, including a review describing a dog returning to normal after **major surgery**. - **Ongoing routine/long-term care**, referenced by owners describing continued care over years. - **End-of-life care**, with several owners describing support during pets’ final days and euthanasia. - **Veterinary nurse training facility** (as stated in the provided clinic data). ## People - **Angus**: mentioned as being ready on arrival for an emergency case, explaining the situation quickly, taking the dog through for treatment, and overseeing an emergency procedure with overnight care. - **Sophie**: specifically thanked for how she supported a dog (and the owners) “in her final minutes.” - **Rose**: described as “outstanding” at the end of a pet’s life journey. ## Reviews **Google rating: 4.8 stars from 197 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency responsiveness:** owners describe being seen urgently (including a Sunday evening visit) and prompt action in a suspected bloat case (immediate procedure, overnight stay). - **End-of-life support:** multiple reviews highlight practical and empathetic handling when pets were euthanised or in their final days, with specific staff members named. - **Clear, direct communication:** one review describes “no nonsense” care and getting straight to treatment. - **High workload noted:** one owner comments the practice is “extremely busy” and suggests registering in advance to avoid disappointment when help is needed. - **Payment policy (single report):** one reviewer states they were a new customer in an emergency and their puppy was seen without payment being taken upfront.

## Summary Orchard House Veterinary Centres Limited describes itself as an **independent, family-owned** practice and is **accredited under the Royal College of Veterinary Surgeons Practice Standards Scheme**. The website states **24/7 emergency care is provided by their own vets in their own surgeries**, and reviews include time-critical treatment (for example, a dog with a throat injury taken straight into surgery soon after arrival). Owners also describe **same-day appointments when worried**, and detailed explanations of test results and treatment plans in plain language (including blood readings, IV fluids/drip care and medication for an older cat). ## Services Based on the website summary and review details, services mentioned include: - **24/7 emergency care** (stated as provided by their own vets in their own surgeries) - **Consultations** and **regular check-ups** - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dental care** - **Surgery**, including emergency procedures (a review describes surgical removal of a large stick lodged in a dog’s throat, followed by aftercare) - Care for a range of species (website mentions **cats, dogs, chickens, owls and wallabies**) - **Veterinary nurse training facility** (listed in the clinic data) ## People - **Tim / Tim Pearson** (named in reviews; described as having set up the practice): owners mention careful handling of pets and clear, structured communication—e.g., explaining a cat’s blood results, the treatment plan and likely consequences in language they could understand. - **Reception, nursing and admin team**: reviews repeatedly mention welcoming staff and ease of communication when arranging appointments, including being able to get seen the same day when concerned. ## Reviews **4.9 stars from 150 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access when it matters:** multiple owners say they were given a **same-day appointment** when worried; one describes **immediate surgery** for a severe throat injury after arriving. - **Clear explanations and clinical reasoning:** one detailed review highlights diagnosis guided by **blood readings**, followed by **time on a drip and appropriate medication**, with the plan explained step-by-step. - **Aftercare mentioned explicitly:** an owner describing emergency surgery also notes “excellent” aftercare. - **Consistency over years and familiar staff:** several reviewers reference long-term use (including “nearly 20 years”) and “long standing members of staff.” - **Practical notes:** one reviewer says the clinic’s website **includes prices** (no specific amounts were provided), and another mentions **on-site parking**.

## Summary The Fold Farm Vets Ltd focuses on **farm-animal work only** (no companion-animal services are mentioned), covering species and setups including **dairy units, pigs, sheep, and goats**. The website states it provides **24/7 cover, 7 days a week**, and lists proactive herd/flock support such as **annual flock health reviews** and **routine diagnostic testing**, alongside **consultancy** and **training provision**. The small set of available written reviews is consistently positive, with one reviewer specifically describing a **“great team”** that is **“very friendly.”** No corporate group ownership is indicated in the provided information. ## Services - **Farm animal veterinary services** (explicitly described as “purely farm animal services”) - **24/7 emergency/urgent veterinary cover** (stated as 24-hour services, 7 days a week) - **Consultancy services** - **Training provision** (type of training not specified) - **Annual flock health review** - **Routine diagnostic testing** - Species/setups mentioned: **dairy units, pigs, sheep, goats** ## Reviews **5 stars from 2 reviews.** Themes below are drawn from the latest written reviews available to us. - Review text available is brief but positive, highlighting a **friendly team** (“Great team and very friendly”).

## Summary Old Stone Vets Allendale is part of Old Stone Vets (a multi-branch practice) and is now **small-animal only** (the website states they no longer cover farm, equine, or game birds). The practice describes providing **consultations, vaccines, operations, and emergency care**, with **24-hour emergency services available via their Alston branch**. In the latest written reviews available to us, owners most often describe vets handling **nervous dogs calmly**, plus **ongoing support after dental work** on an elderly dog, and a **gentle approach with a fearful rescue cat** during a check-up and vaccinations. ## Services - **Small animal veterinary care only** (no farm, equine, or game bird work, per the website). - **Consultations** (website). - **Vaccinations** (website; also specifically mentioned in a review for a rescue cat’s check-up and vaccinations). - **Operations / surgery** (website). - **Dental treatment** (mentioned in reviews: an elderly dog “in for dental,” with ongoing support during recovery). - **Emergency care** (website). - **24-hour emergency service via another branch**: emergency services are stated as available 24 hours at the Alston branch (website). ## People - **Carl** (role not stated): mentioned by name in reviews for being “amazing” while examining a Labrador who “didn’t want to be there,” with the owner feeling the dog would be happy to return. - Team approach noted in reviews: - Handling **scared/nervous pets**: owners mention staff being “really good” with a Labrador, and being “lovely” with a rescue cat known to be very scared after past mistreatment. - **Support during recovery**: an owner of an elderly dog treated for dental care describes staff as attentive and understanding while the dog was not yet fully recovered. ## Reviews **4.9 stars from 16 reviews.** The available written reviews are uniformly positive, with repeated examples involving anxious animals and post-procedure support. “Themes below are drawn from the latest written reviews available to us.” - **Nervous pets handled well** (e.g., a reluctant Labrador during an exam; a fearful rescue cat during a check-up and vaccinations). - **Dental care with follow-up support** for an elderly dog, with the owner comparing it favourably to prior dental experiences elsewhere. - **Pricing mentioned** in a limited way: a reviewer says the practice “don’t overcharge,” and another mentions “competitive prices,” but no specific figures are given.

## Summary Intake Veterinary Services Ltd appears geared towards equine and farm-animal work, with multiple reviews describing call-outs for horses and a donkey, plus a straightforward scheduling process (including next-day appointments and a “30 minutes before arrival” confirmation call). The clinic is also listed as offering emergency veterinary services (24/7 or extended hours). From the latest reviews available, owners most often mention: - **Equine procedures and on-site treatment**, including gelding a young horse and sedating/treating a needle-shy horse during a bank-holiday call-out. - **Practical communication around visits**, such as confirming they’re en route shortly before arrival. - A **mixed picture on admin/customer service**: one owner reports vaccination reminders being sent to the wrong number, delayed replies to messages, and dissatisfaction with how concerns were handled. ## Services - **Emergency veterinary services (24/7 or extended hours)** (as listed in the clinic data). - **Equine vet care**, with reviews specifically mentioning: - **Gelding** (castration) of a young horse. - **Sedation and treatment during a call-out**, including for a horse that “doesn’t like needles.” - **Vaccination/booster scheduling** (discussed in the context of reminders and timing). - **Replacement passport and colour test** for a pony (noted alongside concerns about recorded age/details). - **Donkey treatment** (one owner mentions care for their donkey). ## Pricing - One review reports **£153 for a replacement passport and a colour test** for a pony. ## People - **Beckie** (vet): mentioned positively for being knowledgeable and professional during a gelding appointment; also named as reassuring (with another vet) during equine care. - **Matthew** (vet): mentioned alongside Beckie as knowledgeable and good with a young horse during a gelding visit. - **David** (vet): credited with a prompt bank-holiday call-out; the owner mentions their horse was sedated and treated quickly despite being needle-shy. - **Nick**: described as professional and reassuring in care for a horse; another review thanks “Nick and his team” for turning up promptly and getting on with the job. - **Unnamed phone staff member**: thanked for handling a bank-holiday call prior to the client being registered. ## Reviews **Google rating: 4.5 stars from 19 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Responsiveness and scheduling:** next-day appointment offered for a horse gelding; one owner describes a pre-arrival call about 30 minutes before the vets arrived; bank-holiday call-out described as handled quickly. - **Handling and treatment during equine visits:** sedation and treatment for a needle-averse horse; owner reports improvement within a couple of days while medicating at home. - **Positive experiences with specific clinicians:** Beckie, Matthew, David, and Nick are each named for being knowledgeable/professional/reassuring in horse-related care. - **Admin/communication complaints (in conflict with the above):** one owner reports a vaccination reminder going to the wrong number, no response to texts, being told it was their fault for missing boosters, and frustration with delays and inaccuracies around a replacement pony passport (including age recorded as “unknown 8 to 10” despite microchip/known details).