Featured Clinic Overview
## Summary Ownership group isn’t stated in the available information. The practice’s website describes a broad medical and surgical focus (including cardiology, neurology and orthopaedics) and care for a wide range of species beyond cats and dogs (small mammals, reptiles and birds). Clinic data also lists it as a veterinary nurse training facility and as offering emergency veterinary services (exact out-of-hours arrangements aren’t described). From the latest reviews, owners most often point to clear explanations that help them make decisions, calm handling of anxious pets (including reassurance from reception staff), and thoughtful aftercare gestures such as sending a handwritten sympathy card after a pet’s death. ## Services Based on the website summary and clinic data, services and capabilities mentioned include: - Anaesthesia - Cardiology - Dermatology - Internal medicine - Neurology - Orthopaedics - Emergency veterinary services (listed; specific hours/coverage not described) - Veterinary nurse training facility (listed) Species stated as seen on the website include: - Cats and dogs - Rabbits, guinea pigs, ferrets, hamsters - Lizards, snakes and other reptiles - Birds, chickens and “fancy fowl” ## People No clinicians are named in the available information, but reviews repeatedly mention: - Vets who explain options clearly, helping owners make “informed choices.” - Reception team support during stressful visits, including reassurance during an anxious same-day appointment. - Thoughtful follow-up after bereavement, with one owner describing a handwritten sympathy card after losing a cat. - Handling that makes pets comfortable coming in, with owners describing pets going in “without fear” and being offered treats. ## Reviews Google rating: 4.8 stars from 275 reviews. “Themes below are drawn from the latest written reviews available to us.” - Clear, detailed explanations from the vet are a frequent reason owners feel confident in decisions. - Multiple owners describe staff helping nervous owners and anxious pets feel calmer during visits. - Small touches are noted, such as pets being given treats and a handwritten sympathy card after a pet’s death. - One reviewer flags a downside: consultation prices increasing over time (no amounts given). - A rabbit owner specifically praises knowledgeable rabbit care, with treatment including antibiotics and pain relief and rapid improvement reported.
Showing 1-9 of 9 clinics
Grange Veterinary Surgery is a veterinary nurse training facility and offers emergency veterinary services (described as 24/7 or extended-hours in the clinic data). From the latest reviews, it appears set up for owners who want clear explanations and active follow-up—one owner describes being seen within 30 minutes for an urgent case, having bloods taken to investigate suspected meningitis, and being referred immediately to a specialist hospital, followed by next-day check-in calls from the vet. Other practical points mentioned include being seen on time, staff answering owners’ concerns, and text reminders for when treatment is due. Reviews are mostly positive, though one owner notes it can feel “a bit pricey.”
Grange Veterinary Surgery is a veterinary nurse training facility and offers emergency veterinary services (described as 24/7 or extended-hours in the clinic data). From the latest reviews, it appears set up for owners who want clear explanations and active follow-up—one owner describes being seen within 30 minutes for an urgent case, having bloods taken to investigate suspected meningitis, and being referred immediately to a specialist hospital, followed by next-day check-in calls from the vet. Other practical points mentioned include being seen on time, staff answering owners’ concerns, and text reminders for when treatment is due. Reviews are mostly positive, though one owner notes it can feel “a bit pricey.”
Copeland Veterinary Surgeons offers care for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with website-listed services such as dentistry, radiography, endoscopy and laparoscopic spays. It also states it provides emergency care, and holds “Rabbit Friendly Practice” and “RCVS Cat Friendly Clinic” accreditations. From the latest reviews, owners most often describe being able to get appointments quickly (including same-day), and vets explaining problems “in depth.” Multiple reviews highlight a conservative treatment approach (not pushing invasive options when not needed) and calm handling that helps dogs feel at ease. A small number of reviews raise concerns about corporate-style billing/administration, including letters threatening late fees over small underpayments.
Copeland Veterinary Surgeons offers care for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with website-listed services such as dentistry, radiography, endoscopy and laparoscopic spays. It also states it provides emergency care, and holds “Rabbit Friendly Practice” and “RCVS Cat Friendly Clinic” accreditations. From the latest reviews, owners most often describe being able to get appointments quickly (including same-day), and vets explaining problems “in depth.” Multiple reviews highlight a conservative treatment approach (not pushing invasive options when not needed) and calm handling that helps dogs feel at ease. A small number of reviews raise concerns about corporate-style billing/administration, including letters threatening late fees over small underpayments.
Stockton Vets4Pets Ltd
Stockton-On-Tees
Our Score (85/100)
Stockton Vets4Pets Ltd is a Vets4Pets practice that the website says is locally owned by Mark and Cathy Buxton (opened 2008) and is RCVS accredited to GP level. The practice looks set up for both routine care and more involved investigations/treatments, with an in‑house lab, digital X‑ray and ultrasound, plus separate dog and cat wards and isolation units listed on the site. In the latest reviews, owners repeatedly describe staff taking time with anxious pets (including vets crouching down to the dog’s level during consults), same‑day appointments when needed, and particularly thoughtful end‑of‑life support (a private room, being present “till the very end,” and a handwritten condolence card with seeds).
Stockton Vets4Pets Ltd is a Vets4Pets practice that the website says is locally owned by Mark and Cathy Buxton (opened 2008) and is RCVS accredited to GP level. The practice looks set up for both routine care and more involved investigations/treatments, with an in‑house lab, digital X‑ray and ultrasound, plus separate dog and cat wards and isolation units listed on the site. In the latest reviews, owners repeatedly describe staff taking time with anxious pets (including vets crouching down to the dog’s level during consults), same‑day appointments when needed, and particularly thoughtful end‑of‑life support (a private room, being present “till the very end,” and a handwritten condolence card with seeds).
Clifton Lodge Veterinary Group
Hartlepool
Our Score (79/100)
Clifton Lodge Veterinary Group is a long-established practice (the website says it has cared for pets since 1950) and offers 24/7 digital vet support via a partnership with VidiVet. In recent reviews, owners describe smooth day-to-day care such as anxious-dog handling (“gave her time”), repeat prescriptions/medication being ready to collect, and follow-up appointments being booked at the end of visits. One recent review raises serious concerns about an alleged misdiagnosis and pressure to euthanise, while another complains about high quoted costs for cat gingivitis treatment and a scan—suggesting experiences can vary depending on the case (and, per one reviewer, possibly the vet seen).
Clifton Lodge Veterinary Group is a long-established practice (the website says it has cared for pets since 1950) and offers 24/7 digital vet support via a partnership with VidiVet. In recent reviews, owners describe smooth day-to-day care such as anxious-dog handling (“gave her time”), repeat prescriptions/medication being ready to collect, and follow-up appointments being booked at the end of visits. One recent review raises serious concerns about an alleged misdiagnosis and pressure to euthanise, while another complains about high quoted costs for cat gingivitis treatment and a scan—suggesting experiences can vary depending on the case (and, per one reviewer, possibly the vet seen).
Wilton House Veterinary Clinic
Guisborough
Our Score (78/100)
Wilton House Veterinary Clinic offers routine and preventive care alongside more advanced work such as soft-tissue and orthopaedic surgery, imaging (including ultrasound investigations and X‑rays/hip scoring), and in-practice clinics (weight, diabetic, senior wellness). The clinic states that emergency care is available, and it’s also listed as a veterinary nurse training facility. From the latest reviews available, owners often mention friendly, professional interactions and clear explanations during appointments (including a clinician explaining what they were doing and why). There are also recent complaints about pricing transparency and communication—one reviewer says they weren’t told the consultation price upfront, and another describes confusion and delay around a repeat prescription. Concrete examples mentioned include treatment for chocolate ingestion (a vomiting-inducing injection after an urgent visit) and repeat prescriptions for pain relief medication (Metacam).
Wilton House Veterinary Clinic offers routine and preventive care alongside more advanced work such as soft-tissue and orthopaedic surgery, imaging (including ultrasound investigations and X‑rays/hip scoring), and in-practice clinics (weight, diabetic, senior wellness). The clinic states that emergency care is available, and it’s also listed as a veterinary nurse training facility. From the latest reviews available, owners often mention friendly, professional interactions and clear explanations during appointments (including a clinician explaining what they were doing and why). There are also recent complaints about pricing transparency and communication—one reviewer says they weren’t told the consultation price upfront, and another describes confusion and delay around a repeat prescription. Concrete examples mentioned include treatment for chocolate ingestion (a vomiting-inducing injection after an urgent visit) and repeat prescriptions for pain relief medication (Metacam).
Our Score (72/100)
Oaklands Veterinary Centre appears to cover both small animals and equine work, with “Equine Referrals” and “Small Animals” referenced in available clinic information, and it’s also listed as a veterinary nurse training facility. Emergency veterinary services are included in the structured clinic data. From the latest reviews, owners describe some very specific positives—such as clear explanations and follow-up calls after a dental procedure for an elderly dog, and support during end-of-life care for a cat (including a sympathy card with a paw print). However, several recent 1‑star reviews strongly dispute this experience, alleging poor communication, an overly money-focused approach, and unprofessional interactions involving reception/management. No corporate group ownership is stated in the information provided.
Oaklands Veterinary Centre appears to cover both small animals and equine work, with “Equine Referrals” and “Small Animals” referenced in available clinic information, and it’s also listed as a veterinary nurse training facility. Emergency veterinary services are included in the structured clinic data. From the latest reviews, owners describe some very specific positives—such as clear explanations and follow-up calls after a dental procedure for an elderly dog, and support during end-of-life care for a cat (including a sympathy card with a paw print). However, several recent 1‑star reviews strongly dispute this experience, alleging poor communication, an overly money-focused approach, and unprofessional interactions involving reception/management. No corporate group ownership is stated in the information provided.
Our Score (25/100)
Clevedale Veterinary Practice’s ownership (independent vs corporate group) isn’t stated in the information provided. Based on the available clinic data, it appears set up for both urgent presentations and routine care, with two notable capabilities: it provides emergency veterinary services (the information supplied doesn’t clarify whether this is full 24/7 cover or extended hours), and it is a veterinary nurse training facility.
Clevedale Veterinary Practice’s ownership (independent vs corporate group) isn’t stated in the information provided. Based on the available clinic data, it appears set up for both urgent presentations and routine care, with two notable capabilities: it provides emergency veterinary services (the information supplied doesn’t clarify whether this is full 24/7 cover or extended hours), and it is a veterinary nurse training facility.
Marske Vets
Marske By Sea
Marske Vets is a veterinary practice that also operates as a veterinary nurse training facility and states it offers emergency veterinary services (24/7 or extended hours). Owner experiences in the latest reviews are mixed: several describe the team listening closely and supporting pets through serious illness and end-of-life, while others report problems around access/communication (not answering the phone) and dissatisfaction with how an unwell pet was handled after sedation. A “pet plan” is mentioned by a reviewer, with one account describing escalation to court over missed payments. Concrete points mentioned in reviews include: - Out-of-hours contact being provided, but one reviewer says the service “couldn’t come out.” - A complaint about a dog being sedated late in the day and returned to the owner still unconscious. - A rescue-dog visit where the reviewer felt the examination was inadequate and the bill was high.
Marske Vets is a veterinary practice that also operates as a veterinary nurse training facility and states it offers emergency veterinary services (24/7 or extended hours). Owner experiences in the latest reviews are mixed: several describe the team listening closely and supporting pets through serious illness and end-of-life, while others report problems around access/communication (not answering the phone) and dissatisfaction with how an unwell pet was handled after sedation. A “pet plan” is mentioned by a reviewer, with one account describing escalation to court over missed payments. Concrete points mentioned in reviews include: - Out-of-hours contact being provided, but one reviewer says the service “couldn’t come out.” - A complaint about a dog being sedated late in the day and returned to the owner still unconscious. - A rescue-dog visit where the reviewer felt the examination was inadequate and the bill was high.