Jacqui Paterson's Veterinary Surgery

Jacqui Paterson's Veterinary Surgery is described by one reviewer as an independent practice. The website states that out-of-hours emergency care is provided by Vets Now. Recent reviews point to a clinic geared toward day-to-day care (for example annual check-ups and being able to fit pets in the same day), and it’s also used for more specific needs like pet travel certificates. Feedback is mixed: several owners describe supportive handling (including a vet-nervous lurcher and a poorly ferret improving after treatment), while a small number report serious issues such as an appointment mix-up for travel paperwork and dissatisfaction with end-of-life aftercare items (ashes return time and a memorial bracelet).

Services

• •Out-of-hours emergency care: Provided by Vets Now (as stated on the clinic website).
• •Routine care: Annual check-ups are mentioned in reviews.
• •Same-day appointments: Multiple reviewers mention being fitted in on the same day / finding it easy to get an appointment.
• •Pet travel documentation: A reviewer booked an appointment for a dog travel certificate.
• •Care for small mammals/exotics (as evidenced by reviews): A ferret was seen for illness and the owner reports he was “very happy now.”
• •End-of-life care and aftercare products (as evidenced by reviews): One reviewer discusses euthanasia-related aftercare, including ashes return and an ashes bracelet.

People

• •The reception team, vets, and nurses are collectively praised in reviews for making owners feel their pet is cared for.
• •Handling of anxious pets is specifically mentioned: one owner with a vet-nervous lurcher says the team helped them get the dog into the practice and complete an annual check-up.

Reviews

Google rating: 4.5 stars from 193 reviews.

• •Appointment access and flexibility: reports of being fitted in on the same day and finding it easy to get an appointment.
• •Support with anxious animals: one owner describes help managing a nervous dog through a check-up.
• •Species seen beyond cats/dogs (at least occasionally): a ferret visit is mentioned, with the owner reporting improvement afterward.
• •Administrative/communication problems (conflicting with the positives above): one reviewer describes a travel certificate appointment being cancelled due to a date mix-up, saying they weren’t contacted on the correct number.
• •End-of-life aftercare concerns (raised by one reviewer): delays in receiving ashes and an ashes bracelet, concerns about bracelet quality, and distress about being asked to post back a broken bracelet containing ashes.