Harrison Family Vets Stockton – Vets in Stockton-On-Tees
Clinic Overview
Harrison Family Vets Stockton is part of Harrison Family Vets, which its website presents as a family-owned, independent group. The practice is set up for both routine care and more involved investigations and treatment, with an on-site laboratory, x-ray suite, ultrasonography, operating theatres, and Fear Free Veterinary Practice Certification. Recent feedback remains mixed: many owners praise the team’s calm handling, preventive care, and prompt help in urgent situations, while others raise concerns about communication, waiting times, and costs.
Services
- •Routine and preventive care: consultations, annual vaccinations, regular health checks, and weight checks remain a core part of the service. Reviews also mention support for first-time puppy owners and ongoing care for pets with longer-term skin and ear problems.
- •Surgery and procedures: the practice offers surgery as well as more involved treatment. Recent examples mentioned by owners include a lap spay, castration, nail trimming, and dental treatment.
- •Diagnostics and clinical facilities: the clinic has an on-site lab, x-ray, ultrasonography, and operating theatres, supporting investigation and treatment on site.
- •Urgent and acute care: recent feedback includes a case where a young Labrador was seen immediately after nicotine poisoning and a seizure, with the owner praising the speed of treatment and communication throughout.
- •Parasite treatment and plan-based care: flea and worm treatment, boosters, consultations, and routine checks are repeatedly linked to the clinic’s wellness or pet plan.
- •Fear-free and anxious-pet handling: the clinic’s Fear Free certification fits with owner comments about staff helping dogs settle and the booth-style seating cubicles in the waiting area.
- •End-of-life care: owners have also described compassionate support at difficult moments, including around euthanasia.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Publicly mentioned examples include a £48 consultation fee and a wellness plan at £23.50 per month. Reviews are mixed on value: some owners say the plan is worthwhile and appreciate what is included, while others describe bills as expensive, mention extra fees, or felt treatment recommendations were too costly.
People
- •Graeme (vet): praised for kind, patient handling during vaccinations and for compassionate support in more serious cases.
- •Josie (vet): described as thorough, informative, and gentle during vaccination visits.
- •Lize and Joanne: thanked by name for helpful support over a period of weeks.
- •Shola and Lymphoma: also mentioned by name in reviews.
- •Reception and nursing staff: often described as friendly, helpful, and reassuring, though some recent reviewers were unhappy with communication and front-desk interactions.
Reviews
Google rating: 4.3/5 from 130 reviews.
- •Positive feedback often focuses on a kind, professional team, with owners saying pets are handled gently and made to feel at ease.
- •Several reviewers highlight good urgent and ongoing care, including quick action in a poisoning emergency, supportive follow-up around surgery, and staff taking time to help nervous dogs settle.
- •The main recurring complaints are about communication and admin, especially around WhatsApp messages, ordering flea and worm treatment through the health plan, waiting times, and receiving different advice from different team members.
- •Cost and value remain a dividing line: some feel the wellness plan is helpful, while others describe high bills, extra charges, or dissatisfaction after procedures, including one serious complaint about a dental visit.
