Vets Now Middlesbrough

Vets Now Middlesbrough is part of the Vets Now group and is set up as an emergency/out‑of‑hours service, operating when host practices are closed (including options such as live/video chat with a vet, as described on the Vets Now site). Recent reviews describe rapid triage for urgent cases (for example, being seen immediately on New Year’s Day), overnight hospitalisation for a sick cat, and clear cost discussions before treatment. A recurring theme is that treatment and advice are often praised while the cost is described as high—some reviewers say they received a written cost breakdown that helped them understand the charges.

Services

• •Out‑of‑hours emergency veterinary care (operates when host practices are closed, per the clinic website summary).
• •Small‑animal emergency treatment (site lists small animals; reviews mention dogs and cats).
• •Rabbit care is specifically mentioned in reviews, including recovery after treatment and rabbits staying in the clinic.
• •Overnight care/hospitalisation is mentioned (a cat stayed overnight and was cared for).
• •Video consultations / “Speak to a Vet Now” are referenced on the Vets Now site content.
• •Website lists specialties including neurology and oncology (no specific neurology/oncology cases are described in the reviews provided).
• •Reviews mention treatment for a dog stung inside the ear by a wasp, and an approach of trying a “least invasive and cheapest option first” for a very sick cat.

People

• •Individual staff aren’t named in the information provided.
• •Reviews repeatedly describe vets and nurses explaining options and treatment clearly, including giving an estimated total cost and checking owners were happy to proceed.
• •Several reviews highlight staff staying calm in pressured situations and acting quickly (“problem sorted out very quickly”).
• •Communication while pets are staying in is mentioned for rabbits (“keep me updated all the time”).

Reviews

Google rating: 4.2 stars from 624 reviews.

• •Speed and triage: being seen immediately for an acutely sick cat on a holiday; quick resolution under pressure.
• •Clear explanations and consent around costs: vets explaining what treatment is needed and giving a total cost estimate before proceeding; one reviewer mentions receiving a cost breakdown document that made charges feel more understandable.
• •In-patient/overnight care: pets being kept in overnight and owners reporting good care during the stay.
• •Pricing tension: multiple reviewers call it “pricey/very expensive,” while others say it was “good value for money” or acceptable given the out‑of‑hours/emergency context.
• •Range limits for exotics: one rabbit owner notes the clinic is “limited with what they can do for exotic pets,” while still describing staff as knowledgeable and supportive for rabbits.