Vets Now Middlesbrough

- Recent feedback often highlights fast response in urgent situations, including immediate assessment for an acutely unwell cat and prompt care during a difficult birth. - Owners frequently describe staff as kind, calm, professional, and reassuring, with good communication throughout consultations and treatment. - Reviews give positive examples of successful emergency care and hospital stays, including overnight care for a cat, recovery support for a rabbit, and an emergency C-section with both puppies delivered safely.

Vets Now Middlesbrough is an out-of-hours emergency veterinary service for small animals in Stockton-on-Tees and is part of IVC Evidensia. It offers emergency treatment when daytime practices are closed, with in-patient and overnight care also mentioned, and the wider Vets Now service references video consultations. Recent feedback is largely positive about calm handling of urgent cases, clear communication, and supportive care, although cost is a recurring concern for some owners.

Services

•Out-of-hours emergency care for small animals: the clinic operates when host practices are closed and reviews mention treatment for dogs, cats, and rabbits.
•Urgent treatment and stabilisation: recent examples include a very sick cat seen immediately on New Year’s Day, a dog treated after a wasp sting inside the ear, and an emergency Caesarean section where two puppies were delivered safely.
•In-patient and overnight care: reviews mention pets being kept in overnight, including a cat, with owners describing good care during the stay.
•Rabbit care: rabbit treatment is specifically mentioned in reviews, including recovery support and updates while a rabbit stayed at the clinic, though one owner felt options for exotic pets were more limited.
•Remote support and broader specialties: the Vets Now service references video consultations through “Speak to a Vet Now”, and the website summary lists neurology and oncology among the specialties available.

Pricing

No published pricing information is currently available for this clinic, though recent reviews are mixed on cost: several owners describe out-of-hours care as expensive, while others say it felt reasonable or good value for an emergency service.

People

•Recent reviews specifically thank Hannah and Kerry for their care.
•Reviews also regularly praise the wider team of vets and nurses for being kind, professional, calm under pressure, and reassuring in emergencies.
•Owners mention clear explanations around treatment options, aftercare, and likely costs before procedures go ahead, along with updates when pets are staying in the clinic.

Reviews

Google reviews show 4.2 stars from 639 reviews.

•Recent feedback often highlights fast response in urgent situations, including immediate assessment for an acutely unwell cat and prompt care during a difficult birth.
•Owners frequently describe staff as kind, calm, professional, and reassuring, with good communication throughout consultations and treatment.
•Reviews give positive examples of successful emergency care and hospital stays, including overnight care for a cat, recovery support for a rabbit, and an emergency C-section with both puppies delivered safely.
•Cost is the main repeated criticism: some owners felt fees were high for emergency treatment, while others said the service was fair or expected for out-of-hours care.

Reviews for Vets Now Middlesbrough

Note: Showing the 10 most recent Google reviews out of 639 we track in total. Recent reviews may not be representative of overall sentiment.

Mouse G

4 months ago

Thank you to doctor Hannah for your amazing care and medical skills and the highest standard of care you were awesome huge thank you to Kerry you were fantastic he are the a team this is the place to go awesome care awesome team huge gratitude from hope and hope tweets ye wining team that give the best care ☘️☘️☘️☘️🥊🥊☘️☘️☘️

Jordan Martin

Fantastic service really put my mind at rest with my fur baby, yes it had a cost (which we expect with it being out of hour emergency) yes there was a waiting time (understandable due to the time) was great waitj daidy and us pure privacy with out consulatation and sp much reassurance. Only down side i would say is (luckly we could pay) they didnt ask of we could afford to pay and quote 5.4 of the policy. On the ohine we was asked to bring id (wasnt asked for) but could pote tially asked for the rest of the requirement within the requirement shoudl people be in financial difficulty Thank you all fo a fantastic service the nif naf is clearly not a relfectiion on your service

Kylie

Vet and nurses were fabulous. We were greeted on arrival, asked to sit and wait, although not for long, my dog was stressed and i took it on myself to sit in one of the empty treatment rooms. The nurse came to find us and didn't mind us sitting in the other room whilst waiting. The nurse took details and the vet was finishing up in surgery but came out as soon as she could to see to my dog. The vet attempted to help my dog to give birth naturally but she ended up needing an emergency c section. The vet had to see to x2 other animals prior to operating which made me feel anxious as baby was breech. I called an hour later and was told x2 puppies had just been delivered safely. Unfortunately my dog brought up fluids when moved from one room to another where the tube had dislodged. The vet explained this and told us what to look out for. Both puppies were born safely and mother and puppies were home within a few hours. Unfotunately i didn"t have a box with me that i could put the puppies in whilst travelling home but a friendly customer gave us her dogs blanket and we put that inside a bag for life for safe travels. All staff were wondeful. I can't fault the team but the cost was much more than I thought it would have been- there was no option of a payment plan but i literally paid my last penny to ensure my dog and her puppies could get the best care possible, and that they did! My dog has a post-op appointment at our local vet today and I'm sure they will be happy with the surgery- such a clean and tidy wound. Thank you- I will be returning the towel they wrapped my dog in and if they need any bedding donated, I love to crochet and knit and would like to contribute if allowed.

Bailey Harkin

Fantastic vets my only problem is the price off out off hrs is awful price 360 to see a vet think they have to lower prices definitely awful but apart from that Fantastic experience

Kay Henderson

Both staff were kind, caring, professional and understanding in worrying times. Thank you.

Kim Flynn

6 months ago

Amazing service New Years Eve, thorough, caring, and for us good value for money. Thank you guys.

Neil Donnelly

Very professional and cool under pressure problem sorted out very quickly

Rose Terschak

7 months ago

Our cat became very sick on New Year's Day. Vets Now saw us immediately and offered the least invasive and cheapest option first. This worked quickly and successfully and we were able to take him straight home. Great service.

Wil Hannah

Lovely staff, brilliant service and care. Thanks to the marvellous staff, my rabbit is well on the road to recovery. Any animals sent to your surgery are in good hands!

David Shaw

Brilliant service, staff were all excellent, we had to leave Charlie cat overnight, they took really good care of him. Thank you so much for getting back to himself and feeling better David Shaw