Emergency Vets in Carlisle

## Summary Capontree Veterinary Centre is a multi-site, multidisciplinary practice treating pets, horses and farm animals, and it’s also listed as a veterinary nurse training facility. Reviews point to a clinic that handles both routine care and unexpected problems—owners describe everything from preventative visits with vaccination reminders to same-week treatment for an eye infection and stitched repair of a torn paw pad. Several reviewers mention practical decision-making (for example, using sedation rather than a general anaesthetic for a paw-pad repair to reduce stress and costs) and follow-up after treatment (a recheck two days later was specifically noted). ## Services - Care for multiple species: pets, horses and farm animals (from the clinic’s own information). - Preventative care mentioned in reviews: - Routine vet visits described as “preventive” - Vaccination reminders/messages - Ongoing treatments: - Monthly injections for an elderly dog (type of injection not specified) - Illness/infection treatment: - Assessment and treatment for a puppy’s eye infection - Injury/wound management: - Treatment of a torn “stopper pad” (paw pad) including non-dissolving stitches and a planned recovery period of about two weeks - Follow-up/recheck visit noted two days later - Sedation used as an alternative to general anaesthetic for a procedure (as described by a reviewer). - Emergency veterinary services are listed in the provided clinic data as available (described there as “24/7 or extended hours,” without further detail). ## People - **Matthew** (vet; role inferred from review context): mentioned for being “so good” with a puppy on their first “proper vet visit.” - **Reception team**: specifically praised for handling an appointment mix-up and rebooking to the correct branch without fuss. - Multiple reviews highlight staff handling and communication in concrete terms: - being gentle with an elderly dog during monthly injections - keeping a cat calm during a visit - explaining and tailoring treatment around a dog’s agility competition needs (paw-pad repair plan and suture choice) ## Reviews **4.9 stars from 104 reviews.** Themes below are drawn from the latest written reviews available to us. - Clean, polite environment noted by a recent reviewer. - Kind handling that affects the pet’s experience (dogs “love going,” a cat staying calm, gentle approach with an elderly dog during injections). - Practical, tailored treatment plans: non-dissolving stitches for a paw-pad injury, sedation chosen instead of general anaesthetic, and clear recovery/follow-up expectations. - Owners value that the team doesn’t push extra tests unnecessarily (as described by one long-term client). - Long-term relationships and end-of-life support are mentioned, including compassion when saying goodbye to an elderly dog.

## Summary Ashlea Veterinary Centre Ltd has been operating since 1994 and is based in a purpose-built facility with cat-friendly rooms; the clinic is also accredited as a **Gold Standard Cat Friendly Clinic**. Ownership/group affiliation isn’t stated in the information provided. Reviews most often point to **good appointment availability**, vets who help pets **stay calm during exams**, and clear communication about care. A few specifics owners mention include **puppy classes**, **annual vaccination visits (including kennel cough)**, and that the team may be dealing with **emergencies that can extend waiting times** (one reviewer reported a 45-minute delay with an apology given). ## Services - **Emergency veterinary services** (listed in clinic data as available 24/7 or extended hours). - **Cat-friendly provision**: cat-friendly rooms and **Gold Standard Cat Friendly Clinic** accreditation (from the website summary). - **Routine preventative care mentioned in reviews**: - Annual check-ups and injections - Annual vaccinations and **kennel cough vaccination** (one owner noted receiving an injection rather than a nasal version) - **Puppy classes** (mentioned by a long-term client). - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Veterinary team (unnamed in available sources)**: multiple reviewers describe vets who helped dogs relax during examinations (e.g., one owner noted their dog was “relaxed” and allowed a full check; another said the vet took a strong interest in the dog and put them at ease). - **Reception/front-of-house staff (unnamed)**: frequently described as friendly and efficient; one review specifically mentions a calm, practical response to a pet “accident” in the waiting area, which was cleaned up without fuss. ## Reviews **Google rating: 4.7 stars from 243 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Appointment access and continuity:** several owners say they can get appointments when needed, including one family attending for 13 years. - **Handling and bedside manner:** repeated mentions of pets being put at ease during exams and being “made a fuss of” in a reassuring way. - **Clear, professional communication:** owners describe professional service and guidance being communicated clearly. - **Operational pressure shows occasionally:** one reviewer reported a **45-minute wait**, attributed to an emergency and being “short staffed,” with an apology from the team.

## Summary Border Vets is a veterinary practice that, based on reviews, sees a mix of pets including dogs, horses and small pets (a hamster is specifically mentioned). Emergency veterinary services are listed in the clinic data. Recent reviewers describe being seen promptly, having thorough examinations, and getting treatments explained clearly; one owner also highlights calm handling of a nervous dog. A minority of reviewers report the opposite experience—regular long waits for appointments, high costs (described as “London prices”), and concerns about staff retention and quality of care. One reviewer alleges the practice was bought by a large business, but no group name is provided. ## Services - Emergency veterinary services (as listed in clinic data). - Consultations and examinations (owners mention being listened to carefully and having a “thorough” exam). - Surgery/procedures: a hamster “had to have a wee op” following a check-up. - Care for multiple species is mentioned in reviews, including dogs, horses, and small pets (hamster). ## People - **Catherine (reception)**: mentioned by name for being “kind and helpful.” - **Unnamed vets/clinicians**: described by reviewers as warm/calm with a nervous dog, and as explaining treatment clearly after a thorough examination. ## Reviews **Google rating: 4.8 stars from 83 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Multiple owners describe friendly, welcoming staff and a calm manner with nervous pets. - Communication is a repeated positive: being listened to, receiving a thorough exam, and having treatment fully explained. - Specific clinical outcome mentioned: a hamster was diagnosed, had a small operation, and was reported to be recovering. - Conflicting experiences are reported around logistics and value: one long-term client complains about frequent 30–60+ minute delays; another reviewer describes the practice as expensive and alleges poor staff retention and “dreadful” quality of care.