Featured Clinic Overview
## Summary Phoenix Vets is a veterinary practice that, based on the information available, is set up for routine care (vaccinations and check-ups) as well as urgent same-day problems requiring procedures (for example, wound repair under anaesthetic). Reviews repeatedly mention calm handling for nervous pets, clear explanations with options during appointments, and proactive communication such as phone updates after procedures. The clinic also states it is a Veterinary Nurse Training facility, and its website highlights a “hands-on pet assessment” and purpose-built facility. ## Services - Routine preventive care: check-ups and vaccinations are specifically mentioned for cats and puppies. - Microchipping: mentioned alongside puppy vaccinations (from the clinic’s website content). - Urgent appointments / emergency presentation (during opening hours as described in reviews): - An emergency appointment for a dog where a deep neck wound was found, then sutured under anaesthetic, with a same-day progress call and discharge later that day. - A rabbit brought in after a fit, with the team adjusting handling to reduce stress (bringing the rabbit to the owner quickly). - Anaesthesia and wound surgery: suturing a deep wound under anaesthetic is described in a recent review. - Prescribing medications: one review mentions a sick budgie being prescribed Baytril and other antibiotics, with home-care guidance. - Care for multiple species: dogs and cats are frequently mentioned; individual reviews also describe care for a budgie, rabbit, and chinchilla. - Veterinary Nurse Training facility: listed in the clinic’s structured data. ## People - Julie (vet): mentioned in multiple reviews as helping keep anxious animals calm (including speaking to a rabbit throughout an exam) and being particularly patient and supportive with owners. - Emily: specifically praised (alongside Julie) for helping an anxious dog through visits, including “social visits” to build confidence before a medical appointment. - Carol (vet): described as staying beyond her scheduled finish to assess a very sick budgie, prescribing treatment and giving clear care instructions; the reviewer notes she was not a bird specialist but still provided help. ## Reviews 5.0 stars from 215 reviews. The latest written reviews describe both routine visits (vaccinations/check-ups) and urgent same-day care, with repeated detail on communication and low-stress handling. “Themes below are drawn from the latest written reviews available to us.” - Clear explanations and choice: owners describe procedures being explained thoroughly and being offered options (not just told what will happen). - Urgent care with follow-up updates: examples include a dog’s wound being sutured under anaesthetic, with a call partway through the day to confirm the procedure was successful and when the pet could go home. - Low-stress handling for anxious pets: multiple owners mention calm, patient handling (including “social visits” for an anxious dog, and accommodating a stressed rabbit by bringing them to the owner). - Support for owners with access needs: one reviewer describes staff collecting their cat from the car and communicating throughout. - Facilities mentioned in reviews: a separate cat waiting area is specifically praised; parking/access is also mentioned positively (without relying on it as a care-quality indicator). - Species beyond cats/dogs: several reviews reference treatment or appointments for a budgie, rabbit, and chinchilla.
Showing 1-10 of 44 clinics

Town & Country Veterinary Centre describes itself as an independent veterinary practice serving both pets and horses, with a purpose-built small animal site and an ambulatory equine service supported by portable diagnostic imaging. The website highlights state-of-the-art diagnostic and operating facilities, plus services such as advanced dentistry, lameness investigations, stud medicine, and pre-purchase examinations. In the latest reviews, owners most often point to specific clinicians by name (including James, Michael, Tim, and John Abbott) and describe outcomes such as a dog being “saved” after a critical 24-hour period, and calm handling of an older dog while discussing comfort options. There is also a clear conflict in emergency-cover information: the website states a “24/365 Emergency Service,” while one recent reviewer says they don’t have 24-hour cover and that out-of-hours care involves going elsewhere.
Town & Country Veterinary Centre describes itself as an independent veterinary practice serving both pets and horses, with a purpose-built small animal site and an ambulatory equine service supported by portable diagnostic imaging. The website highlights state-of-the-art diagnostic and operating facilities, plus services such as advanced dentistry, lameness investigations, stud medicine, and pre-purchase examinations. In the latest reviews, owners most often point to specific clinicians by name (including James, Michael, Tim, and John Abbott) and describe outcomes such as a dog being “saved” after a critical 24-hour period, and calm handling of an older dog while discussing comfort options. There is also a clear conflict in emergency-cover information: the website states a “24/365 Emergency Service,” while one recent reviewer says they don’t have 24-hour cover and that out-of-hours care involves going elsewhere.

Loughborough Vets4Pets Ltd describes itself as a locally owned practice, with a well-equipped on-site set-up (in-house lab and pharmacy, digital x‑ray, ultrasound, endoscopy, operating theatre, hospital ward, isolation, and separate dog/cat wards). Reviews strongly emphasise orthopaedic and airway surgeries handled by Luke (named as the practice owner in one review), with owners repeatedly describing detailed pre‑op and post‑op explanations—including one case where a training aid was used to show what was corrected during a knee operation. Another recurring, concrete gesture mentioned is bereavement support, including sending paw prints after a pet passed away. One reviewer notes an occasional operational slip: treatments not being sent.
Loughborough Vets4Pets Ltd describes itself as a locally owned practice, with a well-equipped on-site set-up (in-house lab and pharmacy, digital x‑ray, ultrasound, endoscopy, operating theatre, hospital ward, isolation, and separate dog/cat wards). Reviews strongly emphasise orthopaedic and airway surgeries handled by Luke (named as the practice owner in one review), with owners repeatedly describing detailed pre‑op and post‑op explanations—including one case where a training aid was used to show what was corrected during a knee operation. Another recurring, concrete gesture mentioned is bereavement support, including sending paw prints after a pet passed away. One reviewer notes an occasional operational slip: treatments not being sent.
Chine House Veterinary Hospital Ltd
Loughborough
Our Score (90/100)
Ownership group isn’t stated in the information provided. The clinic appears set up for a wide range of cases, including surgeries, exotics (reptiles and small birds), and overnight/emergency cover. Recent reviews give concrete examples of how they handle harder situations and anxious pets, such as a vet seeing an extremely nervous dog at the car to avoid the waiting room, and the team supporting a family through the death of a bearded dragon (including explaining the process to a child). Reviews also mention in-house testing and that the practice staffs its own overnights and emergencies rather than transferring cases elsewhere.
Ownership group isn’t stated in the information provided. The clinic appears set up for a wide range of cases, including surgeries, exotics (reptiles and small birds), and overnight/emergency cover. Recent reviews give concrete examples of how they handle harder situations and anxious pets, such as a vet seeing an extremely nervous dog at the car to avoid the waiting room, and the team supporting a family through the death of a bearded dragon (including explaining the process to a child). Reviews also mention in-house testing and that the practice staffs its own overnights and emergencies rather than transferring cases elsewhere.
Bray House Veterinary Practice
Melton Mowbray
Our Score (88/100)
Bray House Veterinary Practice offers routine and preventive care alongside in‑practice diagnostics and surgery, including imaging (x‑ray, ultrasound and endoscopy) and blood/urine testing. Emergency care is mentioned on the practice website, and owners’ reviews describe thorough, head‑to‑tail examinations and vaccine/health‑check appointments led by nurses with vet input on medication plans. Recent reviews are mostly positive, though there is at least one low rating (2‑star) with no written detail, and one owner notes a prescription cost of £123 as “a little pricey.” Concrete examples owners describe include: a consultation that checked “paws to anal glands” plus gynaecological concerns; a month-long improvement window with repeat prescription pickup for phantom pregnancy; and a vaccine visit where the nurse checked with a GP/vet about medication and set a review plan.
Bray House Veterinary Practice offers routine and preventive care alongside in‑practice diagnostics and surgery, including imaging (x‑ray, ultrasound and endoscopy) and blood/urine testing. Emergency care is mentioned on the practice website, and owners’ reviews describe thorough, head‑to‑tail examinations and vaccine/health‑check appointments led by nurses with vet input on medication plans. Recent reviews are mostly positive, though there is at least one low rating (2‑star) with no written detail, and one owner notes a prescription cost of £123 as “a little pricey.” Concrete examples owners describe include: a consultation that checked “paws to anal glands” plus gynaecological concerns; a month-long improvement window with repeat prescription pickup for phantom pregnancy; and a vaccine visit where the nurse checked with a GP/vet about medication and set a review plan.
The Park Veterinary Group
Leicester
Our Score (88/100)
The Park Veterinary Group is an RCVS Accredited Practice and a Cat Friendly Clinic (gold or silver stated on the website). The practice also operates as a veterinary nurse training facility. Reviews most often describe cat-focused touches (a separate quiet area for cats) and supportive handling of difficult visits, including euthanasia discussions and bereavement. Owners repeatedly mention being seen promptly (including same-day) for urgent concerns, clear explanations of options, and staff accommodating a “least invasive first” approach when discussing treatment.
The Park Veterinary Group is an RCVS Accredited Practice and a Cat Friendly Clinic (gold or silver stated on the website). The practice also operates as a veterinary nurse training facility. Reviews most often describe cat-focused touches (a separate quiet area for cats) and supportive handling of difficult visits, including euthanasia discussions and bereavement. Owners repeatedly mention being seen promptly (including same-day) for urgent concerns, clear explanations of options, and staff accommodating a “least invasive first” approach when discussing treatment.
Cockburn Vets Ltd
Coalville
Our Score (88/100)
Cockburn Vets Ltd is an independent practice (established in the 1930s) run by Diane, with veterinary surgeons, nurses and support staff. The practice is part of the RCVS Practice Standards Scheme and offers 24-hour emergency cover via MiNightVet (accessed by calling the main number outside normal hours). Owners most often describe strong continuity of care (being able to see the same vet repeatedly), support for anxious dogs (taking time to calm them), and clear conversations about options and referrals; one recent review reports a serious concern about a dog’s illness not being fully investigated. Concrete specifics mentioned by owners and the clinic: - Ongoing management of complex mobility problems, including hip dislocation and dysplasia, with onward referral for specialist services when needed. - Handling nervous dogs by slowing appointments down and focusing on reducing fear/stress. - End-of-life support including a vet visiting at home to help with a final goodbye (as described in a review). - Preventative care options highlighted on the website (including a “Healthy Paws Club”) and a “delivery-only” plan for parasite medication through the post.
Cockburn Vets Ltd is an independent practice (established in the 1930s) run by Diane, with veterinary surgeons, nurses and support staff. The practice is part of the RCVS Practice Standards Scheme and offers 24-hour emergency cover via MiNightVet (accessed by calling the main number outside normal hours). Owners most often describe strong continuity of care (being able to see the same vet repeatedly), support for anxious dogs (taking time to calm them), and clear conversations about options and referrals; one recent review reports a serious concern about a dog’s illness not being fully investigated. Concrete specifics mentioned by owners and the clinic: - Ongoing management of complex mobility problems, including hip dislocation and dysplasia, with onward referral for specialist services when needed. - Handling nervous dogs by slowing appointments down and focusing on reducing fear/stress. - End-of-life support including a vet visiting at home to help with a final goodbye (as described in a review). - Preventative care options highlighted on the website (including a “Healthy Paws Club”) and a “delivery-only” plan for parasite medication through the post.
Ash Tree Vets
Market Harborough
Our Score (87/100)
Ash Tree Vets is a long-established small-animal practice (no corporate group stated) treating dogs, cats, rabbits and hamsters. The website highlights in-house capability in ultrasonography, cardiology, orthopaedics, medicine and soft tissue surgery, plus IIE Accreditation. In the latest reviews, owners most often describe calm, practical handling during appointments—such as using blankets over carriers for nervous pets, sitting on the floor with rabbits rather than using a high table, and providing routine care like vaccinations, worming tablets and claw clipping with support from veterinary nurses. One named vet (“Nick”) is repeatedly described as direct and clear in explanations.
Ash Tree Vets is a long-established small-animal practice (no corporate group stated) treating dogs, cats, rabbits and hamsters. The website highlights in-house capability in ultrasonography, cardiology, orthopaedics, medicine and soft tissue surgery, plus IIE Accreditation. In the latest reviews, owners most often describe calm, practical handling during appointments—such as using blankets over carriers for nervous pets, sitting on the floor with rabbits rather than using a high table, and providing routine care like vaccinations, worming tablets and claw clipping with support from veterinary nurses. One named vet (“Nick”) is repeatedly described as direct and clear in explanations.
Medivet Thurmaston
Leicester
Our Score (85/100)
Medivet Thurmaston is part of the Medivet group and is also listed as a veterinary nurse training facility. From the website and recent reviews, it appears set up to handle urgent cases and complex investigations as well as routine appointments—owners mention same-day appointments, hospitalisation, and surgery being arranged quickly when needed. Several reviews highlight clear, step-by-step explanations of diagnoses and treatment plans (including time for questions), plus regular updates during hospital stays and end-of-life support where owners were given time and weren’t pushed into decisions.
Medivet Thurmaston is part of the Medivet group and is also listed as a veterinary nurse training facility. From the website and recent reviews, it appears set up to handle urgent cases and complex investigations as well as routine appointments—owners mention same-day appointments, hospitalisation, and surgery being arranged quickly when needed. Several reviews highlight clear, step-by-step explanations of diagnoses and treatment plans (including time for questions), plus regular updates during hospital stays and end-of-life support where owners were given time and weren’t pushed into decisions.
Medivet Loughborough
Loughborough
Our Score (84/100)
Medivet Loughborough is part of the Medivet group, with access to around-the-clock emergency care via Medivet’s network of 24-hour centres (overnight emergency consultations between 7pm–9am have a stated fee). It’s also listed as a veterinary nurse training facility. In recent reviews, owners most often describe clear communication (including “plainspoken” explanations and honest, empathetic diagnoses), plus supportive handling of first-time appointments and older pets—especially cats, including end-of-life visits where both a vet and nurse were involved.
Medivet Loughborough is part of the Medivet group, with access to around-the-clock emergency care via Medivet’s network of 24-hour centres (overnight emergency consultations between 7pm–9am have a stated fee). It’s also listed as a veterinary nurse training facility. In recent reviews, owners most often describe clear communication (including “plainspoken” explanations and honest, empathetic diagnoses), plus supportive handling of first-time appointments and older pets—especially cats, including end-of-life visits where both a vet and nurse were involved.

