Moorview Referrals

Moorview Referrals is an IVC Evidensia multidisciplinary veterinary referral centre in Cramlington for dogs and cats, with hospitalisation facilities, veterinary nurse training, and website-stated 24/7 emergency and critical care cover. Its service is geared towards complex referrals, surgery, investigations and urgent presentations, with owners often mentioning overnight monitoring, detailed explanations, and regular phone updates while pets are admitted. Recent feedback is mostly very positive, though a small number of emergency and referral reviews describe distressing or disappointing experiences.

Services

•Referral and specialist-led care: cardiology, diagnostic imaging, internal medicine and oncology, soft tissue surgery, orthopaedics, neurology, and minimally invasive laparoscopic and thoracoscopic procedures.
•Emergency, inpatient and critical care: the clinic states 24/7 emergency and critical care cover with dedicated vets and nurses, alongside hospitalisation and overnight care.
•Rehabilitation and supportive therapies: physiotherapy, hydrotherapy and laser therapy.
•Examples mentioned by owners: same-night emergency assessment for a cat, facial wound surgery after a dog attack with follow-up call and discharge aftercare, overnight monitoring after emergency bladder stone surgery carried out elsewhere, and longer-term investigations with medication adjustments and prescription collection.
•Communication during treatment: reviews regularly mention clear discussions about procedures and options, phone updates during overnight stays, and in some cases photo updates while pets were hospitalised.

Pricing

No published pricing information is currently available for this clinic.

People

•Vio is thanked by name in a review for helping a Bernese Mountain Dog recover.
•Dr Athanasia Chambers is named in one emergency review.
•More broadly, reviews often praise the vets for clear explanations and involving owners in decisions, while reception and nursing staff are frequently mentioned for emergency booking help, updates during stays, and aftercare support.

Reviews

Google reviews: 4.7 stars from 711 reviews. Recent feedback is largely positive, with a few notable complaints.

•Owners often praise the clinic’s communication, including check-in calls, photo updates, detailed overnight phone updates, and clear discharge instructions.
•Recent reviews describe caring emergency and inpatient support for both cats and dogs, including same-night assessments, overnight monitoring, visiting during hospital stays, and compassionate handling of very sick pets.
•Several reviewers mention knowledgeable vets, thoughtful investigation of ongoing cases, medication monitoring over time, and feeling involved in decisions about treatment.
•A small number of recent reviews are sharply critical of the emergency or referral side, including one complaint about a £200 charge after an ibuprofen ingestion assessment where no treatment was given, and one complaint about the manner of a named vet during an end-of-life visit.

Reviews for Moorview Referrals

Note: Showing the 10 most recent Google reviews out of 711 we track in total. Recent reviews may not be representative of overall sentiment.

Thomas Kirby

3 weeks ago

claire stewart

Julie Bell

1 month ago

Saved my cats life twice, fixed my injured puppy.. These guys are the absolute best around. The staff are amazing! Kept me updated with photos and check in calls when my animals had to stay with them for treatment. Highly recommend

Angie T

Been there 3 times for my 2 cats The vets are very knowledgeable and attentive I wouldn’t take my cats anywhere else

Julia Maugham

Pet first aid course.

Carl Donaldson

3 months ago

Really disappointing experience with the referral side of Moorview. Our dog managed to consume an Iboprofen tablet accidentally. After phoning our vets, Moorview out of ours service. Telling the vet on phone the tablet mg consumed and his body weight. Being advised to come in to referrals only for them to say no treatment was needed but £200 charged for no reason. We’re really disappointed as we have found Moorview very good. Will be following this up with a formal complaint as we feel we were encouraged into the practice just for the consultation fee. This is such a shame as we have found Moorview great so far with our puppy.

Florence Porritt

4 months ago

Outstanding professional and responsive and friendly service

Claire Parker

My cat Yami, went in on Monday 8th December after not eating for 6 days and the vet didn't know what was wrong. He sadly passed away on the 12th December. I cannot thank everyone there enough for looking after my beautiful boy and making sure he was comfortable. We visited him several days and they let us spend quite a bit of time with him. The communication throughout was excellent, whether it was good or bad news. They were so compassionate and sympathetic, even at the end. These guys are special humans to do this every day. They did everything they could and I appreciate all they did. My beautiful boy is at peace now 😔

Jasmine

Very professional and friendly service. Our cat was seen as an emergency the same night and the staff made the whole process less scary and less intense. They showed a great deal of care both towards our cat and us. 5/5 stars

Olivia

I have put in a formal complaint but also want to leave a review to warn others of why to expect when visiting this practice. We went here in the early hours of this morning because our cat who had been unwell since Monday was clearly at the end of his life and we didn’t want him to suffer anymore and the vet we saw, Dr Athanasia Chambers, was absolutely appalling in her treatment towards us and to our cat, she essentially kept telling us how if we had have given him medication sooner he would be fine (medication our vet could not prescribe until confirming test results were back), and repeatedly brought it up saying that FIP (which is what he was suspected to have) is not the death sentence it used to be, even though for our cat it clearly was, she man handled him when he was suffering and kept slamming doors and pointing out that had he have started meds a few days ago he might be fine when in this situation what are we meant to do with that information? There was absolutely no care at all, it felt like we were being treated as an inconvenience and also being treated as though our negligence in not getting medication is what caused his downfall, if I could’ve gone back in time and gotten him the meds immediately I would’ve but that’s not possible and she knows that, she made a devastating situation even worse by also making us feel guilty for potentially being able to save his life and just failing to do so, this is supposed to be my emergency vets but never again will I be going back here after this horrid experience.