Dog & Cat Vets in Hexham

## Summary Scott Mitchell Veterinary Care Ltd provides round-the-clock emergency care and is also described as a veterinary nurse training facility. Based on owner reports, the clinic appears set up for both urgent cases (including out-of-hours treatment) and ongoing long-term care, with several reviews focusing on end-of-life support and major procedures. Specific examples mentioned include an emergency response to suspected bloat with an immediate procedure and overnight hospitalisation, major surgery with recovery back to normal, and multiple accounts of compassionate handling of euthanasia/final days. ## Services - **24/7 emergency veterinary care** (supported by the clinic’s stated emergency provision and multiple reviews describing out-of-hours visits). - **Emergency treatment and hospitalisation**, including a case where a dog with bloat was taken straight in for an emergency procedure and **kept overnight**. - **Surgery**, including a review describing a dog returning to normal after **major surgery**. - **Ongoing routine/long-term care**, referenced by owners describing continued care over years. - **End-of-life care**, with several owners describing support during pets’ final days and euthanasia. - **Veterinary nurse training facility** (as stated in the provided clinic data). ## People - **Angus**: mentioned as being ready on arrival for an emergency case, explaining the situation quickly, taking the dog through for treatment, and overseeing an emergency procedure with overnight care. - **Sophie**: specifically thanked for how she supported a dog (and the owners) “in her final minutes.” - **Rose**: described as “outstanding” at the end of a pet’s life journey. ## Reviews **Google rating: 4.8 stars from 197 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency responsiveness:** owners describe being seen urgently (including a Sunday evening visit) and prompt action in a suspected bloat case (immediate procedure, overnight stay). - **End-of-life support:** multiple reviews highlight practical and empathetic handling when pets were euthanised or in their final days, with specific staff members named. - **Clear, direct communication:** one review describes “no nonsense” care and getting straight to treatment. - **High workload noted:** one owner comments the practice is “extremely busy” and suggests registering in advance to avoid disappointment when help is needed. - **Payment policy (single report):** one reviewer states they were a new customer in an emergency and their puppy was seen without payment being taken upfront.

## Summary Orchard House Veterinary Centres Limited describes itself as an **independent, family-owned** practice and is **accredited under the Royal College of Veterinary Surgeons Practice Standards Scheme**. The website states **24/7 emergency care is provided by their own vets in their own surgeries**, and reviews include time-critical treatment (for example, a dog with a throat injury taken straight into surgery soon after arrival). Owners also describe **same-day appointments when worried**, and detailed explanations of test results and treatment plans in plain language (including blood readings, IV fluids/drip care and medication for an older cat). ## Services Based on the website summary and review details, services mentioned include: - **24/7 emergency care** (stated as provided by their own vets in their own surgeries) - **Consultations** and **regular check-ups** - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dental care** - **Surgery**, including emergency procedures (a review describes surgical removal of a large stick lodged in a dog’s throat, followed by aftercare) - Care for a range of species (website mentions **cats, dogs, chickens, owls and wallabies**) - **Veterinary nurse training facility** (listed in the clinic data) ## People - **Tim / Tim Pearson** (named in reviews; described as having set up the practice): owners mention careful handling of pets and clear, structured communication—e.g., explaining a cat’s blood results, the treatment plan and likely consequences in language they could understand. - **Reception, nursing and admin team**: reviews repeatedly mention welcoming staff and ease of communication when arranging appointments, including being able to get seen the same day when concerned. ## Reviews **4.9 stars from 150 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access when it matters:** multiple owners say they were given a **same-day appointment** when worried; one describes **immediate surgery** for a severe throat injury after arriving. - **Clear explanations and clinical reasoning:** one detailed review highlights diagnosis guided by **blood readings**, followed by **time on a drip and appropriate medication**, with the plan explained step-by-step. - **Aftercare mentioned explicitly:** an owner describing emergency surgery also notes “excellent” aftercare. - **Consistency over years and familiar staff:** several reviewers reference long-term use (including “nearly 20 years”) and “long standing members of staff.” - **Practical notes:** one reviewer says the clinic’s website **includes prices** (no specific amounts were provided), and another mentions **on-site parking**.

## Summary Hadrian Vets describes itself as a long-established practice that is under new management, with investment in updated diagnostic, anaesthetic and monitoring equipment and ongoing modernisation of kennel facilities. Reviews most often focus on day-to-day companion animal care and handling: one owner describes staff adapting an exam for a fearful dog by examining him in the waiting room when he refused to enter the consult room, and another mentions vaccines being booked and support given by email for behaviour questions. Several reviewers also mention using the practice for decades with multiple dogs. ## Services - General companion animal veterinary care (dogs and cats are specifically mentioned in reviews). - Vaccinations (“jabs” are mentioned for a puppy). - Behaviour support by email (one owner mentions emailing for behavioural questions and receiving support). - Handling adjustments for nervous/fearful dogs (exam carried out in the waiting room when a dog wouldn’t go into the vet room). - Facilities/equipment noted on the clinic website: - Diagnostic equipment - Anaesthetic and monitoring equipment - Kennel facilities (described as being modernised) - Veterinary Nurse Training facility (listed in the clinic data). ## People - Reception team: one review notes a receptionist recognised the owner outside the clinic and asked how their dog was doing. - Clinical team (not named): repeatedly described as friendly and professional, with one detailed example of adapting their approach for a fearful dog by changing where the examination took place. ## Reviews **Google rating: 4.7 stars from 49 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Long-term loyalty: multiple owners report using the practice for decades for several dogs. - Practical handling of anxious pets: an owner describes staff adjusting the exam to suit a dog’s fear level by examining him in the waiting room. - Communication and follow-up outside appointments: one owner mentions helpful booking texts/emails, and email support for behavioural questions. - Consistent focus on friendly interactions with pets (dogs and cats specifically mentioned).

## Summary Old Stone Vets Allendale is part of Old Stone Vets (a multi-branch practice) and is now **small-animal only** (the website states they no longer cover farm, equine, or game birds). The practice describes providing **consultations, vaccines, operations, and emergency care**, with **24-hour emergency services available via their Alston branch**. In the latest written reviews available to us, owners most often describe vets handling **nervous dogs calmly**, plus **ongoing support after dental work** on an elderly dog, and a **gentle approach with a fearful rescue cat** during a check-up and vaccinations. ## Services - **Small animal veterinary care only** (no farm, equine, or game bird work, per the website). - **Consultations** (website). - **Vaccinations** (website; also specifically mentioned in a review for a rescue cat’s check-up and vaccinations). - **Operations / surgery** (website). - **Dental treatment** (mentioned in reviews: an elderly dog “in for dental,” with ongoing support during recovery). - **Emergency care** (website). - **24-hour emergency service via another branch**: emergency services are stated as available 24 hours at the Alston branch (website). ## People - **Carl** (role not stated): mentioned by name in reviews for being “amazing” while examining a Labrador who “didn’t want to be there,” with the owner feeling the dog would be happy to return. - Team approach noted in reviews: - Handling **scared/nervous pets**: owners mention staff being “really good” with a Labrador, and being “lovely” with a rescue cat known to be very scared after past mistreatment. - **Support during recovery**: an owner of an elderly dog treated for dental care describes staff as attentive and understanding while the dog was not yet fully recovered. ## Reviews **4.9 stars from 16 reviews.** The available written reviews are uniformly positive, with repeated examples involving anxious animals and post-procedure support. “Themes below are drawn from the latest written reviews available to us.” - **Nervous pets handled well** (e.g., a reluctant Labrador during an exam; a fearful rescue cat during a check-up and vaccinations). - **Dental care with follow-up support** for an elderly dog, with the owner comparing it favourably to prior dental experiences elsewhere. - **Pricing mentioned** in a limited way: a reviewer says the practice “don’t overcharge,” and another mentions “competitive prices,” but no specific figures are given.