Rutland Veterinary Centre

- Many positive reviews focus on kind, responsive care, including urgent same-day help for an injured dog and compassionate support during euthanasia. - Owners also highlight good communication, especially when pets are hospitalised, with updates and photos from the nursing team. - Specific praise appears for Rachel and the wider team after cruciate ligament surgery, as well as for routine visits such as claw clipping, flea and worm treatment, and puppy club.

Rutland Veterinary Centre offers a broad mix of first-opinion veterinary care, including routine preventive work, surgery, diagnostics, nurse clinics, and 24-hour emergency care for registered clients via another branch. Recent feedback is mostly positive, with specific praise for fast urgent triage, supportive communication during hospitalisation, and care around cruciate ligament surgery and euthanasia. A smaller number of reviews raise serious concerns about handling, a disputed referral suggestion, and the way payment was handled in one end-of-life visit. Reviews also give conflicting impressions about whether the practice is independent or part of a larger group.

Services

•Routine and preventive care: vaccinations, annual health checks, flea and worm treatment, microchipping, neutering, pet prescriptions, and veterinary nurse consultations. Reviews also mention regular monthly claw clipping and collection of ongoing flea and worming treatments.
•Surgery and diagnostics: keyhole spaying, diagnostic imaging, and surgical care. One owner specifically praised support from Rachel and the nursing team after a dog’s cruciate ligament injury and surgery.
•Urgent, emergency, and inpatient care: 24-hour emergency care for registered clients is available via another branch, and reviews describe the team seeing urgent cases quickly, including an injured dog before 9am and a euthanasia appointment brought forward after symptoms were explained. Owners also mention hospitalisation updates with photos from the nursing team.
•Travel and other support: animal health certificates and puppy club are mentioned, alongside end-of-life care including euthanasia.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe the practice as focused on care rather than money, while one recent reviewer found the £299 euthanasia payment process upsetting and poorly timed.

People

•Rachel (vet): named positively by an owner whose dog underwent surgery for a cruciate ligament injury.
•Reception team: praised for being friendly and helpful, and for checking with the vets to bring forward an urgent euthanasia appointment.
•Nursing team: credited with support during hospitalisation, including sending photos and regular updates.

Reviews

Rutland Veterinary Centre has a 4.7-star Google rating from 104 reviews.

•Many positive reviews focus on kind, responsive care, including urgent same-day help for an injured dog and compassionate support during euthanasia.
•Owners also highlight good communication, especially when pets are hospitalised, with updates and photos from the nursing team.
•Specific praise appears for Rachel and the wider team after cruciate ligament surgery, as well as for routine visits such as claw clipping, flea and worm treatment, and puppy club.
•Negative feedback is less common but includes serious complaints about a dog being dropped from an exam table, a heart murmur concern later disputed elsewhere, and one owner’s account of an insensitive payment interaction after euthanasia.

Reviews for Rutland Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 104 we track in total. Recent reviews may not be representative of overall sentiment.

Katie Jones

1 month ago

If I could give 0 I would. I have been a client for over 20 years and on the whole have received a good service. Today was not the case. I called about a severe issue with my cat and was advised to go straight to the Uppingham Surgery. I did as requested and was (sadly) faced with the only option of euthanasia. The vet was lovely and caring, however. The last thing I expected after 21 years of being a customer was a card machine put toward my face asking for £299 pounds. I found it upsetting and insensitive given that I have always been a loyal customer and also to be told quite bluntly; if you want your cats prints and fur, you can pick them up when you collect your cat carrier. I have always paid without question in the past but I found today very insensitive.

Laura McCartney

2 months ago

Great support today my mini poodle had been attacked by my cockerpoo. They met us immediately all checked & pain killers, before 9 am.

Glenn Dubicki

7 months ago

This veterinary surgery is the poorest that we have come across. Our Bichon needed a stamp in her European Passport, she's originally from Portugal, & the locum vet said that was not allowed. Wrong, if the pet is from the EU they can maintain their EU pet passport. After much haggling, she finally agreed to the use of the passport. The vet then dropped our little dog from the height of the examination table & proceeded to scowl at me. I was not holding our dog at the time, she was. She wasn't concerned about any injury that she may have caused, just in protecting herself! Fast forward six months & we went back for a routine vaccination. Another vet listened with her stethoscope to our dog's heart & declared that she had a heart murmer & recommended that we take her to the specialist in the area: Stamford Veterinary Centre. Surprise surprise, they found nothing of the sort. Neither did her next vet in England, nor her veterinary surgery in Portugal. Warning ⚠️ This vet is not your local independent practice. It is owned by the American company, Linnaeus Veterinary & they are part of the Mars Incorportated conglomerate! The same people who are buying up far too many vets in the UK! This place is profit above care. ⚠️

gordy fowler

8 months ago

Anony mos

I've been using Rutland Vets for years now and have always reccomended them. I had to book in my guinea pig (aged 7) for euthanasia after 24 hours of hoping she would pass peacefully with her cage mate. When it became clear that this was more then old age I called up and through tears asked for an appointment to put her down due to believing she was on her way out. The receptionist originally only had a booking for the end of the day but when I described the symptoms she put me on hold to go ask if the vets had any earlier bookings confirming the worst to me. My regular vet saw us within about fifteen minutes of my phone call and confirmed my suspicions that my guinea pig was not going to bounce back but could have multiple days in pain before going if I hadn't called up. I will not say the process wasn't upsetting but my vet did all she could to comfort me and handled my little one with such care you'd think that she was holding her own pet. They helped my old angry lady who was still biting me with the last of her strength have a pain-free moment held against my chest were she could hear my heart like id do when she was a baby before she finally reunited with her herdmates. I reccomend them for your little furry friends and your dogs as I've trusted them with my dog for years now. They'll do their best to help your creatures recover like they did when my dog had to be hospitalised and the nurses sent us photos of her and put up with us pestering them for updates and if not they'll help you say goodbye and treat your babies with the dignity and respect they deserve.

Jemima Isobel Grant

9 months ago

louise Bentley

1 year ago

Absolutely amazing vets! Rachel the vet, the and all the vet’s nurses, I truly can’t thank you all enough for how you have helped my Lunar after she snapped her cruciate ligament and had to have surgery. You are all about the animals, not the money like a lot of the vets I have been to before. Your reception staff are always super friendly, welcoming and helpful too. I would give more stars if I could.