Rutland Veterinary Centre

- Positive feedback often highlights kind, sensitive care, including short reviews praising the team’s manner as well as longer accounts of compassionate support during euthanasia. - Owners also mention prompt urgent help, including a dog seen immediately after an attack and treated before 9am. - Communication is a recurring strength, with praise for friendly reception staff, knowledgeable vets and nurses, and updates during hospitalisation.

Services

•Routine and preventive care: vaccinations, annual health checks, flea and worm treatment, microchipping, neutering, prescriptions, and veterinary nurse consultations. Reviews also mention regular monthly claw clipping, collection of ongoing flea and worming treatments, and puppy club.
•Surgery and diagnostics: surgical care, keyhole spaying, and diagnostic imaging remain part of the clinic’s offering. One owner specifically praised Rachel and the nursing team after a dog’s cruciate ligament surgery.
•Urgent, emergency, and inpatient care: registered clients have access to 24-hour emergency care via another branch. Reviews describe pets being seen quickly for urgent problems, including an injured dog treated before 9am, and owners also mention hospitalisation updates with photos from the nursing team.
•Travel and other support: animal health certificates are listed alongside routine care.
•End-of-life care: euthanasia is available, with reviews describing compassionate support in difficult appointments, including a visit brought forward after symptoms were explained.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners feel the practice focuses on care rather than money, while one reviewer described the £299 euthanasia payment process as upsetting and poorly timed.

People

•Rachel: named warmly by an owner whose dog underwent cruciate ligament surgery.
•Reception team: repeatedly praised for being friendly and helpful, including checking for an earlier urgent euthanasia appointment.
•Nursing team: credited with support during recovery and hospitalisation, including sending photos and updates.
•Wider vet team: recent reviews also describe staff as kind, sensitive, helpful, and knowledgeable.

Reviews

Rutland Veterinary Centre has a 4.7-star Google rating from 106 reviews.

•Positive feedback often highlights kind, sensitive care, including short reviews praising the team’s manner as well as longer accounts of compassionate support during euthanasia.
•Owners also mention prompt urgent help, including a dog seen immediately after an attack and treated before 9am.
•Communication is a recurring strength, with praise for friendly reception staff, knowledgeable vets and nurses, and updates during hospitalisation.
•Less positive reviews are fewer, but they include serious complaints about handling during an examination, a heart murmur concern later disputed elsewhere, and an insensitive payment interaction after euthanasia.

Reviews for Rutland Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 106 we track in total. Recent reviews may not be representative of overall sentiment.

Louise

1 month ago

So very kind and sensitive

J

Very helpful and knowledgeable staff. Super

William Howes

2 months ago

Katie Jones

7 months ago

If I could give 0 I would. I have been a client for over 20 years and on the whole have received a good service. Today was not the case. I called about a severe issue with my cat and was advised to go straight to the Uppingham Surgery. I did as requested and was (sadly) faced with the only option of euthanasia. The vet was lovely and caring, however. The last thing I expected after 21 years of being a customer was a card machine put toward my face asking for £299 pounds. I found it upsetting and insensitive given that I have always been a loyal customer and also to be told quite bluntly; if you want your cats prints and fur, you can pick them up when you collect your cat carrier. I have always paid without question in the past but I found today very insensitive.

Laura McCartney

9 months ago

Great support today my mini poodle had been attacked by my cockerpoo. They met us immediately all checked & pain killers, before 9 am.

Glenn Dubicki

1 year ago

This veterinary surgery is the poorest that we have come across. Our Bichon needed a stamp in her European Passport, she's originally from Portugal, & the locum vet said that was not allowed. Wrong, if the pet is from the EU they can maintain their EU pet passport. After much haggling, she finally agreed to the use of the passport. The vet then dropped our little dog from the height of the examination table & proceeded to scowl at me. I was not holding our dog at the time, she was. She wasn't concerned about any injury that she may have caused, just in protecting herself! Fast forward six months & we went back for a routine vaccination. Another vet listened with her stethoscope to our dog's heart & declared that she had a heart murmer & recommended that we take her to the specialist in the area: Stamford Veterinary Centre. Surprise surprise, they found nothing of the sort. Neither did her next vet in England, nor her veterinary surgery in Portugal. Warning ⚠️ This vet is not your local independent practice. It is owned by the American company, Linnaeus Veterinary & they are part of the Mars Incorportated conglomerate! The same people who are buying up far too many vets in the UK! This place is profit above care. ⚠️

gordy fowler

Anony mos

I've been using Rutland Vets for years now and have always reccomended them. I had to book in my guinea pig (aged 7) for euthanasia after 24 hours of hoping she would pass peacefully with her cage mate. When it became clear that this was more then old age I called up and through tears asked for an appointment to put her down due to believing she was on her way out. The receptionist originally only had a booking for the end of the day but when I described the symptoms she put me on hold to go ask if the vets had any earlier bookings confirming the worst to me. My regular vet saw us within about fifteen minutes of my phone call and confirmed my suspicions that my guinea pig was not going to bounce back but could have multiple days in pain before going if I hadn't called up. I will not say the process wasn't upsetting but my vet did all she could to comfort me and handled my little one with such care you'd think that she was holding her own pet. They helped my old angry lady who was still biting me with the last of her strength have a pain-free moment held against my chest were she could hear my heart like id do when she was a baby before she finally reunited with her herdmates. I reccomend them for your little furry friends and your dogs as I've trusted them with my dog for years now. They'll do their best to help your creatures recover like they did when my dog had to be hospitalised and the nurses sent us photos of her and put up with us pestering them for updates and if not they'll help you say goodbye and treat your babies with the dignity and respect they deserve.