Emergency Vets in Rutland

## Summary Oakham Veterinary Hospital describes itself as a long-established, purpose-built practice with separate equine and small animal departments, extensive hospital facilities, and diagnostic equipment, and it states it holds RCVS Tier 3 hospital status. Reviews back up a set-up geared to both routine care and more serious hospital cases: one owner describes their assistance dog being hospitalised for 6 days/nights after being given under a 20% chance of survival, and another describes surgical treatment for glaucoma that resulted in removal of an eye. Owners also repeatedly mention good explanations (including “the bad side of things”), being kept updated, and being seen promptly for urgent problems (for example, a puppy that ate part of a toy was “seen straight away”). ## Services Based on the website summary and reviews, services and capabilities mentioned include: - Routine examinations and vaccinations (website). - Specialist surgery (website); reviews include surgery related to glaucoma and removal of an eye. - Inpatient/hospital care (implied by “extensive hospital facilities” on the website; one review describes a 6-day/night stay for a critically ill dog). - Urgent/emergency appointments are referenced in reviews (a puppy that swallowed a foreign object was seen immediately). - Care for both small animals and equine patients (website). ## People Named team members mentioned in reviews: - **Catriona**: credited with performing surgery after a dog lost an eye due to glaucoma; the owner specifically mentions “understanding and advice,” that surgery “went very smoothly,” and that their dog was “happy… once more.” - **George**: thanked alongside Catriona and the wider team for support during the same glaucoma case. What reviewers consistently point to across roles (without naming individuals): - **Reception team**: described as welcoming and compassionate, and “go the extra mile when needed.” - **Vets**: repeatedly described as explaining things clearly, including difficult outcomes, and keeping owners updated during care. - **Nurses**: frequently mentioned alongside vets as providing efficient, friendly care. ## Reviews **Google rating: 4.7 stars from 367 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Prompt handling of urgent situations (example: a puppy that ate part of a stuffed toy was “seen straight away”). - Complex/serious cases and surgery are specifically described, including a multi-day hospital stay for a critically ill assistance dog and surgery following glaucoma leading to loss of an eye. - Communication gets repeated specifics: vets “explain everything clearly even the bad side of things,” and owners mention being kept updated. - Continuity and long-term use: one reviewer notes being with the practice for 20+ years. - A few owners explicitly comment on value: while “veterinary care isn’t cheap anywhere,” they feel the care received is worth it.

## Summary Catmose Vets describes itself as an **independent veterinary surgery**. Based on reviews, the clinic appears set up for **both routine care and more complex cases**, including **surgery** and **end‑of‑life support**. Owners repeatedly mention being **seen quickly for urgent concerns** (including a same‑morning appointment after calling at 08:30) and being **kept updated during procedures** (progress messages during surgery and recovery). Several reviews also describe **unrushed euthanasia appointments**, including **home visits**, with staff explaining what would happen and giving families privacy. ## Services Services and capabilities mentioned across the provided sources include: - **Emergency/urgent support**: owners describe weekend advice by message/phone and being fitted in quickly for an appointment. - **Surgery**: reviews mention “specialist surgery” on a small dog (complex procedure due to small bones) and surgery for a cat, with updates provided during the day and follow-up continuing after returning home. - **Dental work**: dental treatment is explicitly mentioned for a dog. - **End-of-life care**: multiple accounts of euthanasia support, including **home euthanasia** and in-clinic appointments where owners were not rushed and were given time and privacy. - **Veterinary nurse training facility** (from the structured clinic data). ## People - **Jordan (vet)**: repeatedly mentioned for end-of-life and urgent situations—taking multiple phone calls over a weekend, arranging a home visit, and then providing an unrushed appointment when the pet’s condition was worse than expected; one owner notes she sat on the floor reassuring their dog throughout the visit. - **Viktor/Victor Ortiz (vet)**: credited with successfully performing a complex surgical case on a small dog, with planned and explained aftercare and regular check-ups; also named in home euthanasia support where the procedure and what would follow were carefully explained. - **Kim**: mentioned alongside Viktor for a home euthanasia visit, with emphasis on explaining the process and allowing privacy and time. - **Antonio (vet)**: described as providing weekend advice after a puppy ingested too many vitamin tablets, including checking the composition and giving reassurance and guidance. - **Claire (reception)**: specifically praised for being friendly and welcoming. ## Reviews **5.0 stars from 37 reviews.** The latest reviews focus heavily on specific interactions around urgent care, procedures, and end-of-life support. “Themes below are drawn from the latest written reviews available to us.” - **End-of-life care described in detail**: multiple owners mention euthanasia support that was calm and unhurried, including waiting for a family member to arrive, clear explanations of the process, and privacy afterwards; home euthanasia is also described. - **Complex procedures with structured aftercare**: reports of successful complex surgery (including for very small bones) and clear recovery plans with regular rechecks. - **Communication during stressful situations**: examples include progress updates during surgery and weekend guidance by message/phone after a potential ingestion. - **Ability to accommodate urgent appointments**: one owner reports calling at 08:30 and being seen within half an hour.

## Summary Rutland Veterinary Centre Ltd is an RCVS-accredited practice that, based on its website and reviews, is set up for routine preventive care (vaccinations, parasite treatment, annual checks) as well as more involved cases such as surgery and end-of-life support. The website states it runs its own 24-hour emergency service for registered clients, aiming for continuity with its regular vets and nurses. Recent reviews repeatedly mention clear updates during treatment (including emergencies), detailed post-operative guidance from nurses, and support when owners needed to say goodbye; one review reports a long wait with no apology after a system showed they had been seen. ## Services From the clinic website summary: - 24-hour emergency service (stated as available 365 days a year for registered clients) - Surgery, including **keyhole spaying** and **neutering** - Diagnostic imaging - Vaccinations - Flea and worm treatment - Microchipping - Annual health checks - Veterinary nurse consultations - Pet prescriptions - “New family member” animal health certificates - “Start of life” puppy/kitten care support - End-of-life care (“Saying Goodbye”) - Pet insurance support (listed as “Pet Insurance”) From the latest reviews available to us: - Surgical care with post-op monitoring and guidance (a dog reported to have had two surgeries with recovery “without issues”) - Emergency treatment with ongoing updates about the pet’s care ## People - **Amber** (role not stated): Mentioned by name in a review as leading care through two surgeries; the owner highlights that she made sure decisions were fully informed and helped ease worries. - **Nursing team** (unnamed): Praised for answering questions, providing information, and giving post-operative care/check-ins to ensure recovery was going well. - **Reception team** (unnamed): Described as kind and helpful in multiple reviews, but one reviewer describes waiting around an hour for injections and being told the system showed they had already been seen, with no apology. ## Reviews **Google rating: 4.8 stars from 212 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Good communication during treatment: owners mention being “totally informed” about emergency care and being kept updated during serious illness. - Surgery experiences: one owner describes two surgeries in three months, with careful explanation of options and strong post-op support from nurses. - End-of-life support: one reviewer describes being called in the early hours to be present when it was time to say goodbye. - Speed and organisation are mostly praised (e.g., “quick appointments”), but there is at least one account of a significant waiting-room delay with poor front-desk handling and no apology.

## Summary Hörmann Equine Limited is a mobile, equine-only veterinary practice founded in May 2012 by Dr Till Hörmann (DrMedVet, MRCVS). The practice’s website highlights on-yard diagnostic capability using portable equipment—digital x‑ray, ultrasound and video‑endoscopy—aimed at prompt diagnosis without needing a clinic visit. Emergency veterinary services are listed in the clinic data provided, though the website summary available to us doesn’t describe any out‑of‑hours process. ## Services - Mobile equine veterinary practice (equine-only). - Diagnostic imaging and scoping mentioned on the website: - Portable digital x‑ray - Ultrasound - Video‑endoscopy - Emergency veterinary services are listed in the provided clinic data (no further details on how this is delivered were available from the website summary). ## People - **Dr Till Hörmann** (founder; DrMedVet, MRCVS). ## Reviews **Google rating: 5 stars from 4 reviews.** The written feedback available to us is extremely brief and provides limited detail. “Themes below are drawn from the latest written reviews available to us.” - The only specific written comment we can see is “Best in the industry,” repeated across reviews, without examples of treatments, outcomes, or service details.