Rutland Veterinary Centre Ltd

Rutland Veterinary Centre Ltd is an RCVS-accredited practice offering routine preventive care alongside surgery, diagnostics, and end-of-life support. The practice says it provides its own 24-hour emergency service for registered clients, with continuity from the regular clinical team. Recent feedback remains largely positive, especially for compassionate end-of-life care, emergency communication, and surgical support, though a small number of reviews raise concerns about reception handling and payment discussions at stressful moments.

Services

•Routine and preventive care: vaccinations, flea and worm treatment, microchipping, annual health checks, pet prescriptions, and veterinary nurse consultations.
•Surgery and diagnostics: surgery including keyhole spaying and neutering, plus diagnostic imaging. Recent reviews mention dogs having surgery with clear explanation of options, supportive nursing input, and smooth recoveries.
•Emergency and urgent care: the practice says it offers a 24-hour emergency service, 365 days a year for registered clients. Reviews describe emergency treatment with regular updates during a pet’s care.
•Puppy, kitten, and new pet support: “start of life” puppy and kitten care support, plus “new family member” animal health certificates.
•End-of-life care and practical support: “Saying Goodbye” support and pet insurance help are listed on the website. Recent reviews especially praise the team’s kindness, dignity, and empathy when pets were being put to sleep.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews focus much more on the quality of care than on fees, although a small number mention payment conversations feeling poorly handled during difficult visits.

People

•Amber (role not stated): repeatedly praised for compassionate, knowledgeable care during two surgeries, with clear explanations that helped an owner feel fully informed.
•Nursing team (unnamed): thanked for answering questions, giving post-operative guidance, and checking that recovery was going well.
•Vets (unnamed): described as knowledgeable, empathetic, and caring, including praise for a lead vet who was especially sympathetic during end-of-life care.
•Reception team (unnamed, with Mike named in one review): often described as kind and helpful, though a small number of reviews report delays, record-handling concerns, or a brusque manner around payment.

Reviews

Google rating: 4.8/5 from 217 reviews.

•Many recent reviewers describe the vets and wider team as caring, knowledgeable, and friendly, with some also mentioning quick appointments over a longer period of use.
•End-of-life support stands out strongly in the newest reviews, with owners praising the team’s kindness, empathy, and the dignified way pets were cared for at goodbye appointments.
•Emergency care is another recurring strength, with reviewers saying they were kept fully informed during treatment.
•Surgical care is also well regarded, especially for clear explanations, informed decision-making, and strong post-operative support from the nurses; a few negative comments focus on reception delays or payment discussions rather than the clinical care.

Reviews for Rutland Veterinary Centre Ltd

Note: Showing the 10 most recent Google reviews out of 217 we track in total. Recent reviews may not be representative of overall sentiment.

Peter Clarke

2 months ago

Jennifer Davies

4 months ago

JB

5 months ago

Rutland Veterinary Centre thank you for supporting my wife today as we said goodbye to our beloved Nina. You acted with kindness and empathy and we both really appreciate your support. I cannot recommend the team enough.

Vicky Bell

Cannot thank the team enough, for the care and compassion shown today when we had to say goodbye to our beloved dog. She was treated with kindness and dignity. It’s easy to forget to recognise the positives when going through such a difficult experience - but honestly we thank you, dearly, from the moment we walked in you were brilliant. If you are looking for somewhere who will care for your pets I cannot recommend this practice enough!

Chris Pritchard

7 months ago

I have 2 dogs registered here and the vets themselves are great, knowledgeable and empathetic. The problem is the reception team, one in particular. Mike. Not only did he incorrectly put the wrong weight for my dog on the system which was a huge red flag this morning when I visited with my dog being unwell. He then went into immediately talking about payment when I arrived to collect my dog this afternoon. Have some emphay Mike and try to engage with the customer at such a traumatic time. I understand payment has to be made, but you were extremely brash when I arrived. Extremely money orientated.

Chris

Kelly Fallon

9 months ago

Great place, good vets, friendly service

Lynn Semple

10 months ago

James McPherson

Great Service

Zara Arribas López

11 months ago

We've been so lucky to have Amber taking care of our girl at the Oakham branch. She has needed surgery twice in the last 3 months and from the beginning, Amber was compassionate, caring and knowledgeable. She has always ensured that our decision was fully informed but at the same time was able to put our worries at ease. Both surgeries have gone really well and our girl has recovered without issues. Nurses have also been great at giving all the information we needed, answering all our questions and giving post-op care for Harley, ensuring that she is recovering well. Also, reception staff have always been kind and helpful. We could not be happier with the care provided.