Rutland Veterinary Centre Ltd

Rutland Veterinary Centre Ltd is an RCVS-accredited practice that, based on its website and reviews, is set up for routine preventive care (vaccinations, parasite treatment, annual checks) as well as more involved cases such as surgery and end-of-life support. The website states it runs its own 24-hour emergency service for registered clients, aiming for continuity with its regular vets and nurses. Recent reviews repeatedly mention clear updates during treatment (including emergencies), detailed post-operative guidance from nurses, and support when owners needed to say goodbye; one review reports a long wait with no apology after a system showed they had been seen.

Services

From the clinic website summary

• •24-hour emergency service (stated as available 365 days a year for registered clients)
• •Surgery, including keyhole spaying and neutering
• •Diagnostic imaging
• •Vaccinations
• •Flea and worm treatment
• •Microchipping
• •Annual health checks
• •Veterinary nurse consultations
• •Pet prescriptions
• •“New family member” animal health certificates
• •“Start of life” puppy/kitten care support
• •End-of-life care (“Saying Goodbye”)
• •Pet insurance support (listed as “Pet Insurance”)

From the latest reviews available to us

• •Surgical care with post-op monitoring and guidance (a dog reported to have had two surgeries with recovery “without issues”)
• •Emergency treatment with ongoing updates about the pet’s care

People

• •Amber (role not stated): Mentioned by name in a review as leading care through two surgeries; the owner highlights that she made sure decisions were fully informed and helped ease worries.
• •Nursing team (unnamed): Praised for answering questions, providing information, and giving post-operative care/check-ins to ensure recovery was going well.
• •Reception team (unnamed): Described as kind and helpful in multiple reviews, but one reviewer describes waiting around an hour for injections and being told the system showed they had already been seen, with no apology.

Reviews

Google rating: 4.8 stars from 212 reviews. “”

• •Good communication during treatment: owners mention being “totally informed” about emergency care and being kept updated during serious illness.
• •Surgery experiences: one owner describes two surgeries in three months, with careful explanation of options and strong post-op support from nurses.
• •End-of-life support: one reviewer describes being called in the early hours to be present when it was time to say goodbye.
• •Speed and organisation are mostly praised (e.g., “quick appointments”), but there is at least one account of a significant waiting-room delay with poor front-desk handling and no apology.