Rutland Veterinary Centre Ltd

Rutland Veterinary Centre Ltd is an RCVS-accredited practice offering routine preventive care alongside surgery, diagnostics, and end-of-life support. Its website says it provides its own 24-hour emergency service for registered clients, aiming for continuity with the regular clinical team. Recent feedback is largely positive about the vets’ communication, emergency care, and post-operative support, though a small number of reviews raise concerns about reception handling and payment discussions at stressful moments.

Services

• •Routine and preventive care: vaccinations, flea and worm treatment, microchipping, annual health checks, pet prescriptions, and veterinary nurse consultations.
• •Surgery and diagnostics: surgery including keyhole spaying and neutering, plus diagnostic imaging. Recent reviews mention dogs undergoing surgery with clear explanation of options, good monitoring, and smooth recovery support.
• •Emergency and urgent care: the practice says it offers a 24-hour emergency service, 365 days a year for registered clients. Reviews describe emergency treatment with regular updates during a pet’s care.
• •Puppy, kitten, and new pet support: “start of life” puppy/kitten care support and “new family member” animal health certificates.
• •End-of-life care and practical support: “Saying Goodbye” support, with reviews highlighting compassionate communication when pets became seriously ill, and pet insurance support listed on the website.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews focus more on the quality of care than on fees, although one reviewer felt a front-desk interaction was too focused on payment during a difficult visit.

People

• •Amber (role not stated): praised for compassionate, knowledgeable care during two surgeries, with clear explanations that helped an owner make informed decisions.
• •Nursing team (unnamed): regularly thanked for answering questions, giving post-operative guidance, and checking that recovery was going well.
• •Vets (unnamed): described as knowledgeable, empathetic, and caring; one review also praises an unnamed lead vet for sympathetic end-of-life support.
• •Reception team (unnamed, with Mike named in one review): often described as kind and helpful, though a small number of reviews report delays, record-handling concerns, or a brusque manner.

Reviews

Google rating: 4.8/5 from 213 reviews.

• •Many recent reviewers describe the vets as caring, knowledgeable, and reassuring, with several mentioning quick appointments and consistently friendly service over a long period.
• •Emergency care is a recurring strength, with owners saying they were kept fully informed during treatment.
• •Surgical care is also praised, especially for clear explanations, thoughtful decision-making, and strong post-op support from the nursing team.
• •A few negative comments focus on the front desk rather than the clinical care, including one report of a long wait due to an apparent system error and another complaint about a brash, payment-focused interaction.