Dog & Cat Vets in Rutland

## Summary Oakham Veterinary Hospital describes itself as a long-established, purpose-built practice with separate equine and small animal departments, extensive hospital facilities, and diagnostic equipment, and it states it holds RCVS Tier 3 hospital status. Reviews back up a set-up geared to both routine care and more serious hospital cases: one owner describes their assistance dog being hospitalised for 6 days/nights after being given under a 20% chance of survival, and another describes surgical treatment for glaucoma that resulted in removal of an eye. Owners also repeatedly mention good explanations (including “the bad side of things”), being kept updated, and being seen promptly for urgent problems (for example, a puppy that ate part of a toy was “seen straight away”). ## Services Based on the website summary and reviews, services and capabilities mentioned include: - Routine examinations and vaccinations (website). - Specialist surgery (website); reviews include surgery related to glaucoma and removal of an eye. - Inpatient/hospital care (implied by “extensive hospital facilities” on the website; one review describes a 6-day/night stay for a critically ill dog). - Urgent/emergency appointments are referenced in reviews (a puppy that swallowed a foreign object was seen immediately). - Care for both small animals and equine patients (website). ## People Named team members mentioned in reviews: - **Catriona**: credited with performing surgery after a dog lost an eye due to glaucoma; the owner specifically mentions “understanding and advice,” that surgery “went very smoothly,” and that their dog was “happy… once more.” - **George**: thanked alongside Catriona and the wider team for support during the same glaucoma case. What reviewers consistently point to across roles (without naming individuals): - **Reception team**: described as welcoming and compassionate, and “go the extra mile when needed.” - **Vets**: repeatedly described as explaining things clearly, including difficult outcomes, and keeping owners updated during care. - **Nurses**: frequently mentioned alongside vets as providing efficient, friendly care. ## Reviews **Google rating: 4.7 stars from 367 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Prompt handling of urgent situations (example: a puppy that ate part of a stuffed toy was “seen straight away”). - Complex/serious cases and surgery are specifically described, including a multi-day hospital stay for a critically ill assistance dog and surgery following glaucoma leading to loss of an eye. - Communication gets repeated specifics: vets “explain everything clearly even the bad side of things,” and owners mention being kept updated. - Continuity and long-term use: one reviewer notes being with the practice for 20+ years. - A few owners explicitly comment on value: while “veterinary care isn’t cheap anywhere,” they feel the care received is worth it.

## Summary Catmose Vets describes itself as an **independent veterinary surgery**. Based on reviews, the clinic appears set up for **both routine care and more complex cases**, including **surgery** and **end‑of‑life support**. Owners repeatedly mention being **seen quickly for urgent concerns** (including a same‑morning appointment after calling at 08:30) and being **kept updated during procedures** (progress messages during surgery and recovery). Several reviews also describe **unrushed euthanasia appointments**, including **home visits**, with staff explaining what would happen and giving families privacy. ## Services Services and capabilities mentioned across the provided sources include: - **Emergency/urgent support**: owners describe weekend advice by message/phone and being fitted in quickly for an appointment. - **Surgery**: reviews mention “specialist surgery” on a small dog (complex procedure due to small bones) and surgery for a cat, with updates provided during the day and follow-up continuing after returning home. - **Dental work**: dental treatment is explicitly mentioned for a dog. - **End-of-life care**: multiple accounts of euthanasia support, including **home euthanasia** and in-clinic appointments where owners were not rushed and were given time and privacy. - **Veterinary nurse training facility** (from the structured clinic data). ## People - **Jordan (vet)**: repeatedly mentioned for end-of-life and urgent situations—taking multiple phone calls over a weekend, arranging a home visit, and then providing an unrushed appointment when the pet’s condition was worse than expected; one owner notes she sat on the floor reassuring their dog throughout the visit. - **Viktor/Victor Ortiz (vet)**: credited with successfully performing a complex surgical case on a small dog, with planned and explained aftercare and regular check-ups; also named in home euthanasia support where the procedure and what would follow were carefully explained. - **Kim**: mentioned alongside Viktor for a home euthanasia visit, with emphasis on explaining the process and allowing privacy and time. - **Antonio (vet)**: described as providing weekend advice after a puppy ingested too many vitamin tablets, including checking the composition and giving reassurance and guidance. - **Claire (reception)**: specifically praised for being friendly and welcoming. ## Reviews **5.0 stars from 37 reviews.** The latest reviews focus heavily on specific interactions around urgent care, procedures, and end-of-life support. “Themes below are drawn from the latest written reviews available to us.” - **End-of-life care described in detail**: multiple owners mention euthanasia support that was calm and unhurried, including waiting for a family member to arrive, clear explanations of the process, and privacy afterwards; home euthanasia is also described. - **Complex procedures with structured aftercare**: reports of successful complex surgery (including for very small bones) and clear recovery plans with regular rechecks. - **Communication during stressful situations**: examples include progress updates during surgery and weekend guidance by message/phone after a potential ingestion. - **Ability to accommodate urgent appointments**: one owner reports calling at 08:30 and being seen within half an hour.